Ticketing Coordinator

Select Water Solutions • Gainesville, TX

2d

About The Position

Select’s Ticketing Coordinator will be responsible for providing exceptional service from invoice creation to distribution. The Ticketing Coordinator will handle a high volume of transactions, working with internal and external customers ensuring billing needs are met.
The essential job functions include, but are not limited to
Perform review of ticket pricing daily and process for manager review.
Perform review of customer requirements/pricing before generating and posting tickets.
Process tickets per customer requirements in a timely manner.
Assist Credit and Collections with researching and resolving disputes.
Review/Process rejected/disputed tickets daily.
Submit tickets into customer ticketing portals/EDI.
Communicate with other departments to resolve discrepancies.
Assist with month-end closing.
Maintain and understand customer requirements to pay.
Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner.
Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• High school diploma /GED.
• Competency in Microsoft applications including Excel, Word, and Outlook.
• Ability to add, subtract, multiply, and divide in whole numbers, common fractions and decimals.
• Excellent communication skills (verbal and written).
• Attention to detail and ability to multitask.
• Must have strong organizational skills.
• 10 key by touch.

Responsibilities

• Perform review of ticket pricing daily and process for manager review.
• Perform review of customer requirements/pricing before generating and posting tickets.
• Process tickets per customer requirements in a timely manner.
• Assist Credit and Collections with researching and resolving disputes.
• Review/Process rejected/disputed tickets daily.
• Submit tickets into customer ticketing portals/EDI.
• Communicate with other departments to resolve discrepancies.
• Assist with month-end closing.
• Maintain and understand customer requirements to pay.
• Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
• Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner.
• Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.

Benefits

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan with Company match.
• Referral bonus with no cap on amount of referrals.
• Paid Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED