Membership Manager

The Standard Spa, Miami Beach•Miami Beach, FL

5d•$70,000 - $75,000

About The Position

The Membership Manager is the heart of the membership experience a connector, a curator, and a systems builder. This role exists to deepen every member’s relationship with their health, wellness, and sense of belonging within our community. Working closely alongside the Spa & Membership Director, this person leads day-to-day member engagement while building the operational infrastructure that elevates the department’s quality, consistency, and long-term impact.

Requirements

College degree or equivalent professional experience
3+ years in luxury hospitality, wellness, or membership environments
Proven experience in relationship-based sales & member retention
Background in CRM tools, membership platforms, or PMS systems
Fluency in English required
Warm, proactive communicator with genuine hospitality instincts
Systems-oriented thinker who builds for scale and consistency
Detail-driven with high standards for accuracy and follow-through
Collaborative and self-directed in equal measure
Flexible availability including select evenings, weekends & events
Ability to stand, sit, or move through work areas for extended periods, up to a full shift
Capacity to transport supplies up to 15 lbs within the spa and hotel environment
Comfortable working in variable indoor and outdoor conditions
Ability to reach and navigate within the physical workspace as needed

Nice To Haves

Spanish strongly preferred

Responsibilities

Serve as the primary point of connection for members, fostering authentic relationships rooted in their individual health and wellness goals
Proactively introduce members to spa treatments, wellness programming, and amenities that align with their lifestyle and needs
Curate personalized recommendations that guide members deeper into their wellness journey — connecting them to the right services, practitioners, and moments
Respond to member inquiries, concerns, and requests with warmth, urgency, and follow-through
Champion the health-forward identity of the membership, reinforcing that this is a space for genuine restoration and intentional living
Partner with the Membership Director to design and implement systems that support consistent, high-quality member experiences across every touchpoint
Own the accuracy and integrity of member records — including membership type, status, payment, and expiration — within the property management and CRM systems
Build and maintain communication workflows for member outreach, renewals, onboarding, and re-engagement
Identify operational gaps and bring forward solutions; this role is expected to improve how the department functions, not just maintain it
Complete membership contracts and administrative documentation in full accordance with property protocols
Ensure complete confidentiality of all member information and sensitive property data
Co-create and execute membership events — from intimate wellness activations to open houses, mixers, and community gatherings that deepen member connection
Contribute ideas for member features, seasonal programming, and activations during monthly planning sessions
Collaborate cross-departmentally to ensure members experience seamless transitions between spa, hotel, food & beverage, and other amenities
Help shape a membership culture where people feel known, cared for, and genuinely part of something
Support the Membership Director in achieving new member acquisition and retention targets through relationship-led, consultative engagement
Share contact records and pipeline updates consistently to enable coordinated, timely follow-up
Engage prospective members with an experience that reflects the value and lifestyle our membership represents
Respond to owner and investor contacts with professionalism, facilitating their needs across the property