Manager of Maintenance, Multi-Family

CHN Housing Partners•Cleveland, OH

58d•Onsite

About The Position

CHN Housing Partners is seeking a Manager of Maintenance, Multi-Family to lead and manage the overall maintenance operations of a senior and family multifamily housing portfolio of 500+ units. This role is on-site across multiple properties and includes hands-on custodial and maintenance duties alongside managerial responsibilities. CHN is a growing non-profit organization based in Cleveland, Ohio, dedicated to solving housing challenges for low-income people and under-served communities. We offer a comprehensive benefits package, opportunities for growth, and the chance to make a positive impact. The position requires a driven, proactive, and highly skilled professional who will take full ownership of the hands-on maintenance and upkeep of their assigned property, while also supervising and coordinating maintenance staff and operations across multiple properties. The ideal candidate will have extensive experience in affordable housing, strong leadership and team management skills, and a commitment to maintaining high standards of safety, cleanliness, and functionality. Occasional travel to other multifamily locations in neighboring states may be required.

Requirements

High School Diploma or equivalent
Minimum 5 years of combined maintenance and custodial experience
Minimum 2 years in a supervisory role
Experience with LIHTC, HUD 202 and or Section 8 properties is required.
Proficiency in building systems (HVAC, electrical, plumbing, etc.).
Strong understanding of affordable housing program regulations (REAC, NSPIRE, UPCS, HQS, LIHTC compliance).
Strong interpersonal and written communication skills.
Ability to interact professionally with residents, staff, vendors, and regulatory agencies.
Familiarity with maintenance tracking systems, property management software, and mobile work order platforms a plus.
Valid driver's license.
Must have reliable transportation, valid driver’s license, current automobile insurance, and acceptable attendance record.
High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self-motivation, team motivation, and results oriented.

Nice To Haves

Certifications in HVAC, EPA, or related trades are a plus.
Certifications in HVAC, EPA 608, CPO, or similar preferred.

Responsibilities

Complete work orders, custodial, and ensure the proper upkeep, safety, and functionality of assigned building.
Oversee day-to-day maintenance operations for a portfolio of multifamily affordable housing properties.
Perform hands-on repairs and maintenance (electrical, plumbing, HVAC, carpentry, appliances, etc.) as needed.
Support maintenance team members with unit turnovers(make-readies), routine building upkeep and custodial duties across various multifamily sites.
Ensure timely completion of service requests and work orders of high quality and resident satisfaction.
Coordinate preventive maintenance programs to extend the life of building systems and equipment.
Conduct regular inspections of buildings, grounds, and equipment for hazards and ensure safety compliance.
Collaborate with contractors, vendors, inspectors to schedule repairs, and inspections.
Ensure all building certifications are completed and current for backflow test, sprinkler test, fire extinguishers, boiler certificates and playground equipment.
Complete a pre walk prior to all LIHTC, NSPIRE and Section 8 inspections to ensure that all units pass inspections.
Perform and coordinate the cleaning out of vacant units to prepare for a unit turn.
With property management determines scope of work to complete unit turns.
Supervise, train, and evaluate maintenance staff across the portfolio.
Schedule and delegate work orders, emergency calls, and project tasks.
Coordinate on call after hours emergency schedule.
Foster a strong team culture of accountability, professionalism, and resident-centered service.
Manage inventory of tools, parts, and supplies ensuring availability and proper usage.
Coordinate with Maintenance Inventory Manager for parts and supplies.
Maintain units and building systems in compliance with HUD, NSPIRE, LIHTC, and Section 8 physical standards.
Prepare units for move-ins, including quality control on make-readies and ensuring units meet all program requirements.
Assist in preparation for agency inspections (e.g., NSPIRE, MOR, LIHTC, and Section 8) and correct any deficiencies promptly.
Ensure proper documentation and tracking of work related to compliance and audit standards.
Collaborate with property management and stakeholders to schedule and execute maintenance projects.
Provide regular updates and reports on maintenance activities, issues and progress to management and team members.
Respond to urgent maintenance requests and ensure timely resolution.
Other duties as assigned.