Manager of Logistics Systems

The TJX Companies, Inc.•Marlborough, MA

2d•Onsite

About The Position

The TJX Logistics organization leverages technology in support of the timely and cost-effective movement of merchandise through our logistics network. As a member of the Strategy & Analytics team, the Manager of Logistics Systems is responsible for the strategic management of a portfolio of systems, supporting various functional areas within the logistics organization. With collaboration across stakeholders, this role will lead the effort to centralize processes and controls in the design, implementation, enhancement, and support of existing and new technology.

Requirements

Manager of Logistics Systems
TJX Logistics organization leverages technology in support of the timely and cost-effective movement of merchandise through our logistics network.
As a member of the Strategy & Analytics team, the Manager of Logistics Systems is responsible for the strategic management of a portfolio of systems, supporting various functional areas within the logistics organization.
With collaboration across stakeholders, this role will lead the effort to centralize processes and controls in the design, implementation, enhancement, and support of existing and new technology.

Responsibilities

Manage key software provider relationships, in collaboration with TJX IT and TJX Sourcing Procurement teams
Develop and maintain Logistics technology partner profiles, including contract details, SOWs, key contacts, etc.
Act as key business escalation point for system disruptions. Liaison with IT and technology partner as needed to drive issue resolution.
Organize and manage continuous improvement efforts for logistics systems, in collaboration with key stakeholders
Align with business stakeholders and IT on the prioritization of initiatives, supporting resource planning and delivering value
Support Logistics Systems long range technology road mapping efforts
Develop direct staff on key system competencies, processes, and controls
Lead technology partners and internal stakeholders in the development of system training programs
Support the creation and maintenance of system process mapping/documentation
Provide oversight for system related SOP development/maintenance
Lead development of system health metrics, in support of proactive issue identification and resolution
Engage regularly with internal customers and stakeholders to review system performance and align short/long term objectives
Manage and evolve a team focused on system configuration and support