Manager of Legal Operations, Collections
About The Position
The Manager of Legal Operations, Collections oversees the daily performance of the Firm’s national team of Litigation Assistants supporting collection litigation in Texas, Florida, New York, and New Jersey. This hands-on leadership role works closely with attorneys and operations leadership to promote timely case progression, quality, compliance, staff development, and operational efficiency across multiple jurisdictions. The Manager directs Litigation Assistant workflows and assignments, monitors performance and case progression, reviews work product as needed, and ensures compliance with court requirements, client guidelines, Firm procedures, and applicable regulatory standards. The role also leads, coaches, and develops the team; supports recruiting and onboarding; maintains and improves procedures and workflows; and communicates operational performance, staffing, and risks to relevant stakeholders. The position requires at least five years of progressive experience in collections, creditors’ rights, collection litigation, or related legal operations; prior law firm and supervisory experience; and strong knowledge of collection litigation processes. Compensation is $60,000–$95,000 annually, depending on relevant experience and qualifications.
Requirements
- At least 5 years of progressive experience in collections, creditors’ rights, collection litigation, or related legal operations.
- Prior law firm experience required.
- Prior leadership or supervisory experience managing Litigation Assistants, paralegals, or other legal support professionals.
- Strong knowledge of collection litigation processes, pleadings, court filings, deadlines, and case progression.
- Experience managing teams and workflows in a fast-paced, deadline-driven environment.
- Strong leadership, organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency with legal case management systems and Microsoft Office.
Nice To Haves
- Law firm experience in a creditors’ rights or collections practice.
- Multi-state collection litigation experience, particularly in Texas, Florida, New York, and/or New Jersey.
Responsibilities
- Manage and oversee Litigation Assistant workflows, assignments, and case progression.
- Monitor productivity, quality, deadlines, aging, and other key performance measures.
- Review case files, pleadings, filings, and other work product as needed for accuracy, timeliness, and compliance.
- Ensure adherence to court requirements, client guidelines, Firm procedures, and applicable regulatory standards.
- Identify operational gaps, trends, and defects, and implement corrective actions.
- Partner with attorneys on case workflow, discovery, hearings, trial preparation, and other litigation support needs.
- Ensure appropriate staffing and workload distribution across jurisdictions.
- Lead, coach, and develop a national team of Litigation Assistants.
- Set expectations for performance, accountability, quality, and productivity.
- Address performance concerns in accordance with Firm policies.
- Participate in recruiting, interviewing, hiring, onboarding, and training.
- Conduct regular meetings and performance discussions with direct reports.
- Identify training, cross-training, and employee development opportunities.
- Promote a collaborative, accountable, and positive team environment.
- Develop, maintain, and improve procedures, workflows, and best practices.
- Ensure current and comprehensive SOPs are maintained for assigned functions.
- Identify opportunities to improve efficiency through technology, automation, and process enhancements.
- Maintain knowledge of applicable court processes, filing requirements, client expectations, and internal procedures.
- Communicate effectively with attorneys, employees, operational leadership, and cross-functional departments.
- Provide regular updates on staffing, productivity, quality, operational risks, and performance.
- Promptly escalate significant concerns and provide recommended solutions when appropriate.
- Use reporting and operational data to support staffing, workflow, and performance decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
