Manager of Learning and Development
About The Position
UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare! We are currently seeking a Manager of Learning and Development who will design, implement, and oversee all employee training programs to enhance workforce performance, support career development, and align with organizational goals. They will partner with leadership across all departments and with external partners and educational institutions, to assess training needs, develop learning strategies, and measure program effectiveness. As a Manager, they will manage, coordinate, and lead applicable clinical and non-clinical training placements across the agency. In addition, they will lead the overhaul of the Performance Evaluation and Goal Form, Program for all employees and management.
Requirements
- Bachelor's degree in Management, Public Health, Education, Human Resources, or a related field.
- Minimum of five (5) years of experience designing and delivering training programs to diverse audiences across multiple specialties and departments. Training topics may include communication, professional development, leadership, clinical healthcare services, and other areas that support Federally Qualified Health Center (FQHC) operations.
- Minimum of three (3) years of experience managing direct reports, with a demonstrated track record of driving performance improvement, organizational effectiveness, and cultural transformation.
- Project Management, Lean, or Six Sigma training/certification required.
- Expertise in developing and delivering professional training programs.
- Excellent verbal and written communication skills.
- Exceptional time management skills, with the ability to manage deadlines, prioritize tasks, and maintain timely communication.
- Adaptable and comfortable building rapport quickly while fostering strong professional relationships.
- Proven project management expertise with strong organizational skills.
- Ability to work independently and collaboratively in a team environment.
- Demonstrated ability to work effectively with minimal supervision and direction.
- Proficiency in Microsoft Office and Microsoft Teams; experience with Learning Management Systems (LMS) is preferred.
Nice To Haves
- Experience with Learning Management Systems (LMS) is preferred.
Responsibilities
- Working collaboratively with the VP of People Services, members of the People Services team, and other operational stakeholders, develop and implement workforce development initiatives to support the growth and development of employees across the agency.
- Build stakeholder committees to support UCFS trainings and provide relevant information and feedback on the development of new opportunities.
- Collaborate with stakeholders across departments to identify training needs and skill gaps through needs assessment surveys, interviews, and research.
- Create available microlearning experiences across the organization.
- Establish and cultivate subject matter experts (SMEs) across the organization to support employee development and expand internal training resources.
- Responsible for the implementation of all training programs, including promotion, scheduling, and coordination.
- Build appropriate evaluation and review systems and train employees on performance management processes to ensure consistent application of UCFS Healthcare standards and expectations.
- Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making real-time adjustments to support continuous improvement.
Benefits
- Yearly Performance Merit Increases
- Gain Share Program
- Local & Online Discounts
- 401(k) Plan + 6% Employer Contributions
- Employer Paid Life & Disability Insurance
- Medical/Dental/Vision Insurance
- Employee Assistance Program
- Wellness Programs
- Decompression Spaces
- Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
- Employee-Led Committees
- NHSC Loan Repayment Opportunities
- PSLF Eligibility
- Career Path Ladders
- Employer Paid Learning & Development Programs
- Appreciation, Education, and Team-Building Events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
