Manager of Laboratory

Mercyhealth Wisconsin and Illinois•Freeport, IL

8d•$85,657 - $137,051•Onsite

About The Position

The Manager of Laboratory is responsible for ensuring compliance with accrediting and regulatory agencies, maintaining survey readiness, and managing laboratory operations. This role involves coordinating competency checks, administering continuing education, managing performance improvement processes, and updating laboratory policies. The manager also investigates new technologies, manages the Proficiency Testing Program, responds to incidents, and serves on interdepartmental committees. Additionally, this position involves planning for staffing needs, interviewing and hiring staff, completing performance evaluations, revising job descriptions, and resolving day-to-day issues with partners. The manager coordinates onboarding, assesses system and personnel efficiency, assists with budgeting, and reviews financial reports to ensure fiscal goals are met. The role emphasizes a Culture of Excellence, focusing on Quality, Service, Partnering, and Cost-effectiveness.

Requirements

Bachelors or Associate degree in medical laboratory science or related field.
Three to five years' experience in a lab leadership position.
Must be able to work independently with minimal supervision.

Nice To Haves

ASCP certification preferred.

Responsibilities

Assures compliance with current standards of accrediting and regulatory agencies and maintains a state of continuous survey readiness.
Assures all partners competency checks are performed in a timely manner; assures appropriate documentation of education, registry and training.
Administrates continuing education program including documentation of all continuing education activities.
Coordinates and administrates the performance improvement process; coordinates production of new indicators, collects data, updates and posts dashboards and communicates results with partners.
Reviews and updates and develops general lab and safety policies.
Investigates new technology as it becomes available, validates applicability to Mercyhealth labs, sets up demonstrations, gathers quotes and produces financial impact reports. Coordinates implementation of new technology; assures appropriate validation, training, procedures and documentation.
Administers Proficiency Testing Program; ordering appropriate products, monitoring performance, assisting with unsatisfactory result investigations.
Responds to Occurrence reports and Customer Comment Cards; performs investigation, completes response, contacts patient and makes procedural or partner corrections as necessary.
Serves on appropriate interdepartmental committees.
Plans for staffing needs; provides appropriate information to support requests for new positions. Interviews, selects and hires appropriate mix of partners.
Completes performance evaluations on direct reports.
Revises and reviews job descriptions as necessary; develops new descriptions as necessary.
Works with partners on day to day problem resolution, development of skills for career ladder and performs corrective actions and performance improvement plans as necessary.
Coordinates onboarding of new partners; sets up Epic/Beaker (Hospital Information/Lab Information System) access, keycard access, performs general lab orientation and basic Beaker training on all new hires.
Assesses and promotes efficient utilization of systems, personnel and equipment.
Assists with budgeting; obtains quotes for capital equipment, plans for staffing needs. Reviews monthly financial reports, investigates discrepancies and finds solutions to keep on target with fiscal year budget goals.