Manager of Laboratory Services

Ellenville Regional Hospital•Ellenville, NY

2d•$100,000 - $135,000•Onsite

About The Position

The Manager, Laboratory Services provides operational, technical, quality, and people leadership for Ellenville Regional Hospital’s clinical laboratory. The Manager directs daily technical and non-technical activities; ensures timely, accurate, and reliable testing; maintains compliance with applicable federal and New York State requirements and accreditation standards; and promotes a culture of safety, accountability, continuous improvement, and responsive patient service. The Manager remains technically proficient and performs testing or other bench responsibilities when operationally necessary.

Requirements

A minimum of six years of progressively responsible experience as a technologist in a clinical laboratory, including at least two years of formal supervisory or leadership experience.
Current New York State license as a Clinical Laboratory Technologist, maintained in good standing.
Must meet all applicable federal and New York State qualifications for the laboratory supervisory responsibilities assigned to the position.
Strong working knowledge of laboratory operations, quality systems, instrumentation, test methods, CLIA, and New York State requirements.
Demonstrated ability to lead, coach, develop, and evaluate technical and non-technical employees.
Ability to prioritize competing demands, solve problems, and make sound decisions under pressure with minimal supervision.
Ability to establish and effective working relationships with employees, patients, medical providers, leaders, vendors, and the general public.
Must possess effective written and verbal communication skills and a high level of attention to detail.
Proficiency with laboratory information systems and Microsoft Office applications.
Ability to be flexible, organized, and effective in a changing healthcare environment.
Ability to perform the physical and cognitive requirements of the position, with or without reasonable accommodation.

Nice To Haves

Hospital laboratory leadership experience across multiple testing disciplines is preferred.
Experience with regulatory surveys, quality improvement, method validation or verification, and laboratory technology implementation is preferred.
ASCP or other nationally recognized certification appropriate to the discipline is preferred.

Responsibilities

Directs the daily technical and non-technical operations of the Laboratory, including workflow, staffing, scheduling, testing activities, and service delivery.
Ensures laboratory testing is performed accurately, completely, and within established timeframes and that results are reviewed, verified, and released in accordance with approved procedures.
Develops and adjusts staff schedules to provide appropriate coverage, meet workstation requirements, manage overtime, and maintain continuity of laboratory services.
Supervises, trains, coaches, mentors, and evaluates technical and non-technical staff. Participates in recruitment, selection, orientation, competency assessment, staff development, performance management, and corrective action.
Serves as the Laboratory Quality Systems Manager, or fulfills delegated quality-system responsibilities, and oversees quality assurance, quality control, proficiency testing, analytical surveillance, competency documentation, and performance improvement activities.
Ensures compliance with CLIA, New York State Department of Health requirements, applicable accreditation standards, hospital policies, infection prevention and safety requirements, and ERH’s Code of Conduct.
Investigates deviations, nonconforming testing events, complaints, and operational concerns. Develops, documents, implements, and monitors corrective and preventive actions for effectiveness.
Reviews required quality and safety records, including temperature logs, preventive maintenance documentation, quality control records, disinfection schedules, eyewash checks, lot-to-lot verification, and other department forms.
Develops, reviews, implements, and maintains laboratory policies, procedures, test methods, and work instructions. Communicates changes and ensures staff understanding and compliance.
Leads or supports the validation, verification, installation, implementation, and ongoing performance monitoring of instrumentation, test systems, information systems, and methods.
Ensures preventive maintenance is completed and documented, coordinates equipment repairs, and follows through until equipment is safely returned to service.
Monitors workload, productivity, turnaround times, quality measures, service levels, and operational performance. Identifies trends and leads measurable process-improvement initiatives.
Coordinates with the Laboratory Director, Medical Director, hospital leadership, nursing, providers, vendors, and other departments to resolve patient-care, technical, and operational concerns.
Conducts regular department meetings and maintains effective communication with staff regarding procedures, priorities, quality findings, organizational changes, and performance expectations.
Performs laboratory testing, specimen review, result verification, instrument troubleshooting, and other technical duties within the scope of licensure and demonstrated competency when operationally necessary.
Manages departmental resources in a cost-effective manner and identifies opportunities to improve efficiency without compromising quality, safety, or service.
Maintains current technical and regulatory knowledge through continuing education and professional development and ensures required education and training are shared with staff.
Participates in multidisciplinary quality improvement and patient safety activities and supports regulatory surveys, inspections, and accreditation readiness.
Maintains positive, professional, and respectful interactions with patients, visitors, medical providers, employees, and other stakeholders in accordance with ERH Standards of Behavior.