Manager of IT

Families in Transition•Manchester, NH

3d•Hybrid

About The Position

Position Title: Manager of IT Position Type: Full-Time, Hands-on Leadership Location: Multi-site (Local travel required). This is not a remote position. Setting: Mission-Driven / Lean IT Environment Salary Range: $75,000 - $85,000 Why This Role Matters At our organization, technology is more than just hardware and software—it is the backbone that allows us to deliver vital services and improve lives in our community. As the Manager of IT, you won't just be managing systems; you will be directly impacting the effectiveness of a mission-driven team. This is a unique, hands-on leadership role where you can truly make your mark: modernizing systems, strengthening cybersecurity, improving reliability, and acting as a trusted technology partner for our staff across multiple sites. If you are a skilled IT generalist who loves solving technical puzzles and thrives in a purpose-driven environment, we want to hear from you.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (equivalent hands-on experience will absolutely be considered).
5–8+ years of relevant, well-rounded IT experience, preferably in a hands-on generalist capacity.
Proven expertise administering Microsoft 365, Azure Active Directory, and cloud-based environments.
Direct experience coordinating with or managing external vendors and/or MSPs.
Exceptional troubleshooting skills paired with a patient, customer-service mindset and top-notch communication skills.

Nice To Haves

Prior experience working within a nonprofit, healthcare, or multi-site organization.
Solid familiarity with modern IT security practices and compliance frameworks.
Previous leadership or informal supervisory experience.

Responsibilities

Oversee day-to-day IT operations, manage the ticketing system, and ensure a high standard of customer service and timely issue resolution.
Provide direct, tier-2/3 technical support for hardware, software, network, and communication systems when needed.
Support our diverse ecosystem, ensuring seamless connectivity and technology performance for both on-site and remote users.
Administer and optimize Microsoft 365, Azure Active Directory, MFA, and SharePoint environments.
Monitor and maintain network performance and uptime in close coordination with our external partners.
Drive core security practices, including managing user access controls, conducting audits, and facilitating staff security awareness training.
Assist in shaping and executing disaster recovery and business continuity plans.
Serve as the primary liaison between internal stakeholders and our Managed Service Providers (MSPs).
Coordinate system maintenance, project rollouts, and issue resolution with external partners while monitoring vendor contracts and service performance.
Lead IT projects (upgrades, implementations) and track key IT metrics to identify efficiency gains.
Act as a patient, trusted resource, training staff on Microsoft 365, OneDrive, and SharePoint best practices.
Manage hardware inventory, software licensing, IT purchasing, and assist in contract reviews.