Manager of International Operations & Service

Flexjet•,

11d

About The Position

Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in private jet travel. The Manager, International Fuel is responsible for managing the company’s daily international operations (customer orders, price updates, quotes, and releases). The Manager, International Fuel assists the Director, Operations & Service with maintaining a strong relationship with the Flexjet International Ops, Flexjet UK/Malta/Ireland and Sirio teams (Closed Fleet) through regular meetings and joint projects. The Manager, International Fuel, will also occasionally assist the Manager, Operations & Service, with domestic needs as time permits.

Requirements

Bachelor’s degree in aviation, logistics, business management, or equivalent experience.
3 years of related experience in fuel operations.
Self-motivated.
Possesses fanatical attention to detail, a sense of urgency and the ability to meet critical timelines.
Excellent communication skills.
High energy and thrives in multi-tasking and evolving environment.
Able to de-escalate customer issues and concerns and use creativity to find solutions.
Able to work in a team environment that promotes both the customers’ needs while maintaining best practices for the long-term goals of the company.

Nice To Haves

Proficiency in multiple languages is preferred.

Responsibilities

Ensures that international prices are updated on a timely basis and notices are sent to customers on schedule.
Manages all Closed Fleet international scheduling in CAPRA & maintains open dialogue with Closed Fleet dispatch on scheduling changes.
Maintain strong relationships with international vendors and provide feedback on pricing/service discrepancies.
Secures fuel releases for all international flights.
Monitors international NOTAMS and coordinates with Closed Fleet Operations as necessary.
Reports Closed Fleet contract deviations on a weekly basis.
Updates preferred handlers/FBOs/Suppliers/Contract information in CAPRA.
Maintains CAPRA mapping for all international related data.
Works with Sales & Marketing to ensure customer needs are being met.
Prioritizes and resolves time sensitive situations keeping safety and the customer’s best interest in mind.
Communicate with customers, Sales & Marketing and Finance to resolve pricing discrepancies.
Maintains International Fuel SOP in conjunction with Director, Operations & Service and implements process changes to improve efficiency.
Occasionally assist Manager, Operations & Service with domestic needs.
Interface with Sales Team as part of the Large Cabin Concierge program.