Manager of Integrated Health Operations - Clinical Support and Logistics - 10925

Colorado Coalition for the Homeless • Quinte West, ON

8d • Onsite

About The Position

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:
· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
· Achieving excellence through continuous quality assurance, innovation and professional development.
· Using resources judiciously and effectively.

The Mgr Ops, Integrated Health oversees health satellite clinics and front desk operations, ensuring delivery of high-quality, client-centered care to vulnerable populations. This role provides leadership to diverse teams across multiple sites, supporting seamless patient access, efficient clinic operations, and compassionate service. The Manager collaborates with providers, senior leadership, and cross-departmental teams to strengthen integrated health services and client experience.

Requirements

• Minimum 2 years of management experience, preferably in healthcare or client services.
• Proven track record managing 10+ employees across multiple locations.
• Minimum 2 years of experience in health operations and/or practice management.
• HIPAA trained or proficient in HIPAA rules and regulations.
• Understanding of community health clinic operations.
• Valid Colorado driver’s license and eligibility for CCH auto insurance coverage required.
• Proficiency in practice management systems and medical office software.
• Working knowledge of Excel and budget/accounting data helpful.

Nice To Haves

• Experience managing front desk operations, customer service teams, or enrollment specialists preferred.
• Experience with insurance enrollment preferred.
• Experience working with underserved or high-needs populations, particularly in healthcare or nonprofit settings preferred.

Responsibilities

• Provide leadership and supervision to Client Access Representatives, Enrollment Specialists, and Coordinators, fostering an inclusive culture and continuous improvement in performance and service delivery.
• Oversee operational efficiency by planning and facilitating team meetings, coordinating scheduling, referrals, and registration processes, and ensuring a seamless patient experience.
• Collaborate with Integrated Health managers to evaluate staffing patterns, maintain clinic flow, and resolve logistical and coverage issues across multiple sites.
• Manage systems operations including phone-tree scheduling, registration, and practice management software; implement quality assurance programs for call-in and scheduling processes.
• Work with Clinical Directors, Managers, and Revenue Cycle staff to align provider schedules with patient demand, maximize access, and improve reimbursement efficiencies.
• Engage directly with clients when needed, providing respectful and trauma-informed service; participate in Quality Improvement initiatives to address service gaps and improve outcomes.
• Ensure staff compliance with OSHA, HIPAA, and other safety and regulatory standards.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
• The effective date for your benefits will be the first of the month following your date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree