Manager of Instructional Design

Crumbl • Provo, UT

1d • Onsite

About The Position

Under the direction of the Director of Instructional Design, the Manager of Instructional Design leads a small team of instructional designers through the design, creation, and implementation of Crumbl’s digital training. This is a key strategic role on Crumbl’s Training team that works cross-functionally with other Operations teams to ensure smooth rollouts, training, and transitions for our franchises across the country.

Requirements

• BS, MS, or higher degree in education, communication, instruction design, or an administrative field
• Proficient with learning management systems (LMS) and curriculum management
• Excellent communication skills including the ability to effectively convey technical information to non-technical colleagues and clients
• Critical thinking, creative problem solving, and decision making experience
• Ability to prioritize and manage multiple teams and projects
• Ability to direct employees/team members effectively
• Open to constant feedback
• Highly organized and self-motivated
• Valid driver's license
• Ability to pass a background check
• Must be located in Utah - or willing to relocate permanently

Responsibilities

• Develops and designs course curriculum for Crumbl’s franchisees on a wide range of topics from financial literacy and marketing all the way down to the tactical skills like dessert preparation, quality, and customer experience
• Strategizes with the Director of Instructional Design on instruction manuals, rubrics, and other teaching tools, including Digital Training (core kitchen training) and weekly recipe content
• Collaborates with subject matter experts across the company to standardize operations and develop training content
• Lead the Instructional Design team to create learning experiences and materials to support Crumbl’s current and future operations
• Strategizes with the Certified Training Stores Specialist on the design of in-store training and quality control from participating Franchise Partner instructors
• Ensures that information communicated to Franchise Partners is aligned with training materials

Benefits

• Medical, dental, and vision benefits
• 15 days PTO/year
• 10 paid holidays
• Paid parental leave
• Personal phone bill reimbursement
• Gym reimbursement
• Corporate DoorDash® DashPass membership
• Regular company and team activities
• 401k with competitive matching contribution plan
• Excellent opportunities for career growth
• Work in a hyper-growth company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager