Manager of Inflight Instructional Design

PSA Airlines•Charlotte, NC

6d•Onsite

About The Position

The Manager of Inflight Instructional Design impacts PSA Airlines’ operations by overseeing the design and development of the Flight Attendant learning experience and will prepare each crewmember to support PSA’s mission and to provide value to our customers. This role will create effective learning solutions and ensure the production of detailed designs to increase the operational readiness and safety effectiveness of our crew members.

Requirements

High school diploma or equivalent.
3-5 years of experienced leadership position.
3-5 years related work experience designing in a complex organization.
Comprehensive knowledge of regulatory requirements (CFRs, TSRs, DOTs, security directives).
PSA Flight Attendant experience, or the ability to obtain certification as a PSA flight attendant.
Good communication skills (written and oral).
Computer literacy and strong Microsoft office skills.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the U.S.

Nice To Haves

Advanced degree in Adult Learning, Instructional Systems Design, or Instructional Technology.

Responsibilities

Manage and collaborate with the Inflight Design Specialist and Learning Development team to design and support the implementation of learning solutions designed with the adult learner in mind, supplying regulatory content and learning methods in an innovative manner.
Develop, implement, and revise the Flight Attendant training curriculums.
Identify, read, understand, and contextualize highly relevant learning content and regulatory requirements and presents this back to the learner in a way that is easy to understand and to navigate.
Collaborate with the Manager of Inflight Standards and Delivery to ensure consistent application of all training curriculum.
Work closely and collaborate with the Manager Inflight Standards and Delivery in the development and implementation of Inflight training programs in accordance with PSA’s Flight Attendant Training Manual (FATM), selecting and using training/instructional methods and procedures appropriate for the training situation.
Consistently apply a set of standardized leading practices, processes, and technologies to streamline, improve the quality, impact and cost-effectiveness of our learning projects and programs.
Work with the Manager of Inflight Standards and Delivery and subject matter experts (SME) to identify and evaluate possible learning solutions and select the most appropriate ones to capture and shape content into innovative learning.
Coach and provide leadership direction, motivation, and supervision of the Inflight Design Specialist.
Submit to the Assistant Director of Inflight Training and Standards revisions to the Flight Attendant training curriculums reflecting changes in FAR’s and company policies and procedures.
Explore alternative training techniques, equipment, programs etc. to assure programs are current and effective about industry standards.
Manage facilities and equipment assigned to flight attendant training.
Represent the company with government, industry and communities in activities related to training.
Conduct Flight Attendant training courses and deliver curriculum in cases of an Air Ground Transportation Instructor absence.
Provide technical support associated with maintaining courses in the Learning Management System (LMS).
Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
Performs other duties as assigned.

Benefits

Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional