Manager of Instruction

JVS Boston • Boston, MA

11d • Hybrid

About The Position

JVS is a non-profit, non-sectarian agency focused on empowering individuals from diverse communities to find employment and build careers, and partnering with employers to hire, develop, and retain productive workforces. JVS offers a wide range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. The agency also assists employers in finding qualified job applicants and upgrading their current workforce skills. The Manager of Instruction will oversee vocational ESOL, job readiness training, and related activities to support immigrant and refugee participants in achieving job placement and career advancement goals. This role involves building and strengthening partnerships, supervising and supporting direct service staff, monitoring and reporting program data and outcomes, evaluating programmatic success, and providing leadership in curriculum development, assessment tools, instructional quality, and staff professional development.

Requirements

• BS/BA in Education or related field.
• Minimum 2-3 years of program/contract leadership and supervisory experience.
• Experience in curriculum development and/or workforce development for the adult learner.
• Ability to analyze course outcomes and propose means to achieve desired outcomes, if appropriate.
• Demonstrated ability to teach, motivate, and relate to adult learners; knowledge of adult learning theory.
• Demonstrated and effective presentation and facilitation skills both in person and remotely.
• Ability to effectively collaborate and serve diverse individuals at all levels of the organization and externally.
• Strong Microsoft Office Suite skills.
• Strong interpersonal, written and oral communication, and organizational skills.
• Ability to work as part of a team as well as independently.
• Availability to manage and/or lead remote classes/workshops 1 evening per week preferred.

Nice To Haves

• TESOL Certificate and/or Masters preferred.

Responsibilities

• Supervising and training vocational ESOL instructors and monitoring the effectiveness of instructional techniques and pacing.
• Instituting any necessary upgrades and changes to ensure the success of the program.
• Collaborating with career coaches, support staff, and management across the division and agency to ensure goal attainment.
• Reporting and creating documentation for submission to JVS leadership, funders, and other stakeholders.
• Leading instruction for classes or workshops and/or providing coverage for instructors as needed, at the discretion of the Director.
• Building relationships, collaboration, and teamwork.
• Supporting and promoting the mission and philosophy of JVS internally and externally.
• Understanding the role of project collaborators and working together to achieve outcomes.
• Establishing relationships with key stakeholders (participants, managers, instructors, coaches, employers, partner organizations, funders) and working collaboratively.
• Working collaboratively with and encouraging collaboration between team members to assist participants in obtaining the skills needed to find and secure employment and ensure performance goals are met.
• Attending and actively participating in staff meetings, strategic planning, and team-based projects.
• Providing leadership and support to lead instructors, instructors, and coaches on site at the program.
• Communicating regularly with the Director and other program leadership to ensure smooth delivery of services.
• Regularly observing instructors and providing constructive feedback to staff.
• Leading regular staff meetings and team-based projects.
• Providing assistance to other JVS programs when needed.
• Providing leadership in resolving disagreements and conflict in a professional and productive manner.
• Establishing instructor-student and student-student collaborative structures to help develop community and expressive environments.
• Performing other duties as requested.
• Taking ownership of the Manager role as a leader with lead instructors, instructors, and other program staff.
• Hiring, training, and supervising program staff.
• Modeling expected behaviors for JVS staff and participants.
• Generating strategy and solutions in response to unforeseen and planned changes, setbacks, and challenges.
• Being flexible to staff and participant learning styles, and setting appropriate limits to ensure all staff perform successfully to meet program goals.
• Assisting program staff in areas of difficulty and providing additional support when needed.
• Providing oversight of assessment, enrollment, delivery of services, and pre/post assessment with the goal of ensuring that participants obtain their predetermined goals.
• Creating a work environment where all staff and participants feel heard, can express ideas, learn, problem-solve, and succeed.
• Working collaboratively with colleagues from across JVS to achieve and track outcomes.
• Developing and modifying curriculum based on the needs of both the participants and program.
• Providing regular updates for the leadership team with dashboard indicators and details about enrollment, attendance, retention, and job placement.
• Intervening where necessary in classes where goals are not being met and providing support and strategies for instructors to improve performance.
• Developing and modifying contextualized curriculum and daily lesson plans for English classes with the goal of supporting participants to get a new or better job.
• Delivering training to participants including all subject matter outlined in the curriculum with the goal of ensuring participants obtain the predetermined outcomes.
• Assigning, editing, and correcting participant work in a timely and ongoing basis.
• Evaluating participant progress on a regular basis, as well as providing participants with feedback regarding performance in class and any obstacles that may be impeding progress.
• Providing guidance and support around differentiated curriculum development; participant engagement, retention, attendance, and skill development; and substitute teaching classes for the site as needed.
• Establishing, tracking, and meeting program dashboard indicators (e.g., enrollment, attendance, retention, skill attainment, client satisfaction).
• Evaluating program performance on a regular basis and providing course correction when necessary.
• Communicating regularly with supervisor to ensure successful program performance.
• Ensuring that all key program data is entered into relevant data tracking systems, is accurate, and complete.
• Performing all administrative duties associated with instruction and class coordination – including coordinating and delivering information sessions and assessments, enrollment, participant learning plans, ensuring engagement and communication with enrolled participants, verifying attainment of program competencies/skills, and program completion.
• Developing and updating class-related forms and procedures on an ongoing basis.
• Tracking and reporting attendance, homework completion, classroom participation, and testing outcomes on a weekly/monthly basis.
• Regularly following up and engaging with participants who are not attending class.
• Contributing to program performance and summary reports for employers, funders, JVS leadership, and other stakeholders.
• Providing all supervisees with a written annual evaluation in accordance with agency procedures and deadlines.

Benefits

• JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities.
• JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.
• Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager