Manager of Infrastructure Operations

CHSGa • Macon, GA

1d • Onsite

About The Position

Join us at CHSGa IT – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities.

Requirements

• Bachelor’s degree, or five years of work experience in infrastructure/server operations.
• Strong working knowledge of Microsoft Office Suite and Windows desktop operating systems across computing platforms (e.g., laptops, tablets, and desktop computers).
• Ability to organize and manage multiple requests with frequently conflicting priorities.
• An advanced understanding and knowledge of computer, network, and security systems.
• Ability to communicate technical concepts to non-technical audiences via phone, email, and an internal ticketing system.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.
• The ability to deal with problems involving several concrete variables in standardized situations.
• Proficiency with the following computer applications: Microsoft Outlook, Microsoft Excel, Microsoft Word.

Nice To Haves

• Relevant certifications, such as: DRI International Associate Business Continuity Professional (ABCP), CompTIA A+, CompTIA Network+, CompTIA Security+

Responsibilities

• Responsible for the overall direction, coordination, budgeting, and evaluation of the Infrastructure Operations team, including assignment and direction of work, appraisal of performance, and resolution of problems.
• Responsible for the overall direction, scoping, estimation, budgeting, coordination, standardization, and execution of infrastructure projects in support of the System, with an ongoing focus on stewardship of the system’s resources.
• Responsible for proactive monitoring of infrastructure performance and utilization, and reports results to the leadership.
• Provides advanced technical support and functions as a mentor to lower-level analysts, willing to assist and/or train other team members when assistance is needed.
• Where necessary, participates in an after-hours support.
• Oversees the management and monitoring of backup systems, including remediation and documentation of issues.
• Responsible for the establishment and maintenance of successful relationships with the leadership of the system via a commitment to strong communication, appropriate usage of escalation, accountability for the department’s duties, and timely execution of tasks.
• Responsible for an ongoing pursuit of knowledge, necessary to improve the support provided to the System, through formal training, self-motivated informal research on industry related trends and breaking news.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

Benefits

• As a non-profit organization, CHSGa provides access to care across the healthcare spectrum in all 159 Georgia counties.
• We are invested in our organization, our healthcare professionals, and the communities in which we live and work.
• Our mission inspires us to act boldly to address the needs of a growing, mature population in Georgia.
• We will continue to innovate and advance change in healthcare to better people’s lives in the state of Georgia.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager