MANAGER OF INFORMATION TECHNOLOGY - UNIVERSITY OF NORTH CAROLINA CHARLOTTE (ON SITE)

Compass Group•Charlotte, NC

5d•$70,000 - $80,000•Onsite

About The Position

As an Information Technology (IT) Manager for Chartwells Higher Education/Compass at The University of North Carolina Charlotte, you will ensure that our IT operations on campus are running smoothly and efficiently. In this role, you will be responsible for providing quality service to our customers. This position will also act as the liaison between Chartwells Higher Ed and the UNCC client IT team. With Chartwells rapid growth trajectory, there's immense potential for you to advance professionally and make an immediate impact on our food service operations.

Requirements

Bachelor’s degree or equivalent
At least 3 years of relevant experience
Excellent verbal and written skills
Proficient with Microsoft Outlook, One Note, Word, Excel, Power Point
Proven ability to define and execute change strategies
Able to manage multiple projects at a time with sharp organizational skills

Nice To Haves

Familiarity with various types of campus foodservice technology included but not limited to POS, kiosks, mobile ordering, self-checkout, and robot delivery.
Experience coordinating with university IT departments for daily and future tasks.
Managing and advancing the user experience by ensuring payment channels are effortless, accurate and current.
Must be comfortable with client facing communication and customer interactions.

Responsibilities

Maintain, support, and develop all IT-related systems, operations, and services necessary to ensure optimal performance of company infrastructure
Maintain the integrity and security of all company data
Make recommendations regarding system management, improvements, and enhancements
Manage and direct existing and new IT projects
Troubleshoot and diagnose problems
Develop and implement strategic plans for IT maintenance, improvements, and upgrades
Maintain data security and confidentiality
Conduct regular audits of computer systems, networks, vendors, and other external resources
Manage IT policies and procedures
Train staff on new technologies
Perform other duties as assigned.