Manager of Hosted Buyer Experience
About The Position
Connect Meetings, a leading organizer of B2B business development conferences in the events industry, is seeking a Manager of Hosted Buyer Experience. This role is integral to the success of multiple annual conferences designed for event professionals. The ideal candidate is organized, reliable, and passionate about creating exceptional experiences, with a love for travel and event planning. As a member of a fast-paced and collaborative team, the role contributes to recruiting qualified planners to attend hosted events, crafting engaging event agendas, and ensuring seamless on-site execution. Reporting to the Vice President of Hosted Buyer Experience, this position directly supports destinations, hotels, and the broader travel and tourism industries by driving meaningful connections at Connect’s conferences, which are pivotal in generating leads that foster economic growth and create jobs in the travel and tourism sectors. This is a hybrid role, offering flexibility to work remotely while also attending in-office meetings. The role requires occasional travel.
Requirements
- Experience in customer service or sales.
- Exceptional attention to detail.
- Strong customer service skills.
- Highly organized and self-motivated.
- Proficient at multitasking in a dynamic environment.
- Proficiency in Microsoft Office; familiarity with Salesforce is a plus.
- Tech-savvy and quick to learn new software tools.
- Ability to travel during weekdays and occasionally on weekends.
Nice To Haves
- Love for travel and event planning.
Responsibilities
- Recruit and onboard Hosted Buyers (meeting and event planners) for Connect’s conferences.
- Build and maintain relationships with Hosted Buyers and the sales team through calls, emails, and in-person meetings.
- Assist in organizing and executing small recruiting events.
- Develop creative strategies to attract new planners to join our programs.
- Facilitate communication between teams to ensure alignment and successful event execution.
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
