Manager of Hospitality Operations & Guest Experience

Carey Hall • Vancouver, BC

4d • CA$85,000 - CA$105,000 • Hybrid

About The Position

The Manager of Hospitality Operations & Guest Experience provides operational and strategic leadership for Carey Lodge’s hospitality, accommodations, conference services, classroom rentals, and guest experience operations. During the upcoming renovation phase, Carey Lodge will operate fully as a short-term accommodations facility. Following renovation, the Lodge will transition into a hybrid operating model combining mature graduate student accommodations with short-term hospitality operations during the academic year before transitioning into full-time short-term accommodations during the summer months. This role requires a strong operator capable of balancing hospitality operations, revenue growth, systems modernization, and mixed-use occupancy strategy while helping position Carey Lodge as a distinctive hospitality destination within the Vancouver market. The successful candidate will combine operational leadership, commercial hospitality acumen, systems expertise, and strategic execution capability to modernize and grow Carey Lodge’s operations.

Requirements

• A personal commitment to the Lordship of Jesus Christ and alignment with the Classical Protestant Tradition
• Resonance with Carey’s mission and desire to contribute to a Christ-centered, mission-driven institution
• A posture of servant leadership, professionalism, and integrity
• 5–8+ years of progressive leadership experience in hospitality, hotel operations, accommodations, conference services, mixed-use facilities, or guest experience environments
• Demonstrated success leading complex hospitality operations with accountability for occupancy, revenue performance, operational systems, and guest experience outcomes
• Strong understanding of hospitality business operations, including ADR, RevPAR, utilization strategy, dynamic pricing, and commercial optimization
• Experience overseeing hospitality technology platforms, operational reporting, systems integration, and operational modernization initiatives
• Proven ability to lead through complexity, renovation, growth, or organizational change environments
• Strong operational leadership, vendor coordination, process improvement, and cross-functional execution capabilities
• Familiarity with platforms such as MEWS, Goki, Atomize, and related hospitality technologies
• Strong analytical and operational problem-solving abilities
• Comfort working with KPIs, reporting, and operational data
• Ability to bring structure, accountability, and operational clarity to evolving environments

Nice To Haves

• Experience in boutique hospitality, institutional hospitality, mixed-use accommodations, or mission-driven organizations is considered a strong asset
• Diploma or bachelor’s degree in hospitality, business, operations, or a related field preferred
• Hospitality operations, revenue management, or project management training is an asset

Responsibilities

• Lead the day-to-day operations of Carey Lodge and related hospitality services
• Ensure a high-quality guest experience across accommodations, classrooms, conference spaces, and shared hospitality environments
• Develop hospitality standards and operational workflows
• Oversee guest communications, service recovery, and operational coordination
• Build a culture of professionalism, responsiveness, stewardship, and Christian hospitality
• Drive occupancy growth across accommodations, conference spaces, classrooms, and event rentals
• Manage occupancy strategy across hospitality guests and graduate student accommodations
• Improve ADR, RevPAR, utilization, and overall revenue performance
• Develop strategic partnerships across academic, ministry, conference, sports, and seasonal accommodation channels
• Support conference, classroom, lease, and event revenue optimization
• Collaborate with Advancement & Communications on hospitality positioning and marketing initiatives
• Own and optimize the MEWS property management platform
• Oversee hospitality-related technologies including Goki, Atomize, booking systems, payment platforms, and guest communication tools
• Lead the integration between MEWS and Carey’s accounting and financial reporting systems
• Improve reconciliation workflows between hospitality operations, occupancy, payments, and financial reporting
• Work collaboratively with the Tech PM and Finance team to develop dashboards, reporting infrastructure, and monthly KPI visibility across occupancy, RevPAR, utilization, guest satisfaction, and operational performance
• Improve automation, workflow efficiency, reporting accuracy, and operational visibility across hospitality operations
• Support the renovation and repositioning of Carey Lodge’s hospitality spaces and guest experience
• Coordinate operational readiness during renovation phases
• Provide strategic input on room functionality, hospitality standards, and guest experience design
• Support operational planning tied to Carey Lodge’s hybrid mixed-use operating model
• Help establish scalable systems and workflows supporting both hospitality and academic-year residential operations
• Coordinate with contractors, vendors, and operational stakeholders during renovation activities
• Participate in Carey’s continuous performance management rhythm, including regular goal-setting, feedback, and review
• Translate strategic priorities into practical OKRs and measurable hospitality performance targets
• Use KPI data, guest feedback, and operational reporting to improve service quality and revenue performance
• Foster a culture of accountability, continuous learning, operational excellence, and mission-aligned service

Benefits

• Salary range of $85,000–$105,000 per year, commensurate with experience and qualifications
• Paid vacation
• Extended health and dental benefits
• Employer-contributed pension plan
• Flexible and hybrid work arrangements where appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree