Manager of Hospice Clinical Operations

Vivie Career•Alexandria, MN

3d•Hybrid

About The Position

As a Manager of Hospice Clinical Operations, you’ll lead a compassionate team dedicated to delivering exceptional care to our hospice clients and their families. You’ll oversee the day-to-day clinical operations, ensuring every element of our services aligns with Vivie’s commitment to excellence, regulatory compliance, and whole-person care.

Requirements

Current RN license in the state of Minnesota.
CPR certification (within 6 months of hire).
Valid driver’s license and access to insured personal vehicle.
Excellent communication skills – both verbal and written.
Strong understanding of hospice regulations and documentation standards.
Ability to pass state mandated background checks.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to ensure effective communication with clients, visitors, and families.

Nice To Haves

Bachelor's degree preferred.
Minimum one year of hospice experience preferred.

Responsibilities

Lead & Manage Clinical Operations: Oversee the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT). Ensure compliance with corporate policies, billing standards, and federal and state regulations.
Team Supervision & Utilization: Supervise field and office staff, ensuring case load assignments are managed effectively based on acuity, geography, and staffing capacity. Monitor team performance to meet clinical benchmarks and optimize productivity.
Referral & Admissions Coordination: Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation.
Collaboration & Quality Assurance: Work cross-functionally with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement.
Physician Communication & Documentation: Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates.
Other Duties as Assigned: The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.