Maintenance - Maintenance Manager

Canadian Niagara Hotels Group • Niagara Falls, ON

1d • CA$70,000 - CA$90,000 • Onsite

About The Position

The Marriott on the Falls Hotel is seeking a hands-on, results-driven Manager of Facilities & Maintenance to lead all aspects of facilities operation, maintenance, and building systems for a high-volume, full-service hotel. This role is critical to ensuring the reliability, safety, and overall guest experience across all areas of our property. The successful candidate will bring a strong operational mindset, a proactive approach to preventative maintenance, and the ability to lead and develop a high-performing team. This position reports directly to the Area General Manager.

Requirements

• Minimum 5–7 years of progressive leadership experience in hotel engineering, facilities management, or maintenance operations within a hotel, resort, hospital, or large commercial property.
• Strong hands-on technical expertise across multiple trades, including HVAC, electrical, plumbing, refrigeration, boilers, and pool systems.
• Proven experience managing preventative maintenance programs, capital projects, and building systems.
• Solid understanding of life safety systems, building codes, and regulatory compliance.
• Availability to work variable hours, including weekends and emergency call-ins as required.
• Proven ability to lead, coach and drive team performance in a fast-paced, guest-focused environment.
• Strong financial acumen with experience managing budgets and operational costs.

Nice To Haves

• A hands-on leader who is present, engaged, and leads from the front.
• A professional who takes ownership of the asset and drives long-term reliability.
• Someone who can apply technical expertise to support operational decisions and guest impact.
• A proactive Department Head who anticipates issues and follows through with accountability.

Responsibilities

• Lead and execute all engineering and maintenance operations across the hotel.
• Oversee the operation, repair, and maintenance of all building systems, including HVAC, refrigeration, boilers, chillers, cooling towers, plumbing, electrical, mechanical, pool/spa systems, compressors, control systems, and life safety equipment.
• Ensure all systems operate efficiently, safely, and in full compliance with applicable codes, standards, and brand requirements.
• Maintain comprehensive knowledge of critical infrastructure including elevators, building systems, and in-room technology (Key Lock System, TV/Guest Room Entertainment, internet, telephony).
• Develop, implement, and continuously improve a comprehensive preventative maintenance (PM) program.
• Oversee maintenance of guest rooms, public areas, heart-of-house spaces, and all equipment to ensure optimal performance and guest comfort.
• Conduct regular property walk-throughs with leadership to ensure maintenance standards are upheld and issues are proactively addressed.
• Maintain accurate documentation including O&M manuals, warranties, permits, certifications, and inspection records.
• Plan, oversee, and execute capital projects, renovations, and other major maintenance initiatives.
• Develop and manage annual CapEx and operating budgets, ensuring alignment with asset preservation and business objectives.
• Lead energy management initiatives to optimize efficiency and control operating costs.
• Source competitive bids, manage vendor relationships, and ensure quality, pricing, and service standards are consistently met.
• Ensure full compliance with all health, safety, and regulatory requirements, including fire, life safety, and sanitation standards.
• Implement and manage key safety programs, including Lock-out/Tag-out, emergency systems, fire detection/testing, and evacuation procedures.
• Support fire safety operations including training and coordination of fire brigade and emergency response teams.
• Conduct regular safety meetings in partnership with Human Resources and ensure ongoing staff training and awareness.
• Lead, train, and manage the Maintenance teams, including recruitment, scheduling, performance management, and succession planning.
• Foster a culture of accountability, responsiveness, and continuous improvement.
• Monitor team performance, provide ongoing coaching, and address performance concerns in a timely and professional manner.
• Ensure all associates are properly trained in safety protocols, operational procedures, and service standards.
• Accountable for the financial performance of the department, including payroll, expenses, and supply management.
• Monitor departmental costs to ensure alignment with budgetary goals while maintaining service and operational standards.
• Maintain inventory control of tools, equipment, supplies, and uniforms.
• Ensure all administrative functions including hiring, performance reviews, documentation, and compliance records are properly executed.
• Partner closely with all hotel departments to ensure seamless operations and an exceptional guest experience.
• Maintain a strong understanding of overall hotel operations and proactively support operational needs.
• Respond to operational challenges with a solution-oriented, service-driven approach.

Benefits

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed