Manager of Disaster Recovery and Case Management

The Salvation Army Southern California•Spokane, WA

6d•Hybrid

About The Position

This position provides leadership and direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services. The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

Requirements

Bachelor’s degree or at least three years of relevant case management experience in the social services field
Previous disaster recovery experience required
Knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs
Bilingual Spanish/English
Knowledge of social service delivery systems
Knowledge of County resources
Good organizational time-management and communication skills
Possess the ability to work well independently as well as part of a team
Detail oriented
Self-motivated and able to work effectively and efficiently with a minimum of supervision
Flexible
Team player
Excellent telephone skills
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
Must be able to communicate effectively both written and orally with other staff, clients, and the greater public
Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration
Must be proficient in typing, organizing and filing.
Must have a working knowledge of budgeting and general knowledge of business protocols
Must have a valid driver’s license and ability to pass TSA MVR check and in-house driving test
Must complete and adhere to Protecting the Mission requirements and guidelines
Ability and willingness to keep information confidential
Knowledge of Microsoft Office operating system required with the required knowledge of Word and Excel
Demonstrated experience working with email software required; Lotus Notes, helpful
Working knowledge of integrated database applications and ability to use new software programs with basic training
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate and effectively communicate over a telephone
Ability to operate a desktop or notebook computer
Ability to lift up to 40 lbs. (usually boxes or bags)
Ability to access and produce information from a computer
Ability to understand written (printed or handwritten) information
Ability to operate a motor vehicle
Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed.

Nice To Haves

Microsoft Access, PowerPoint, and Publisher, helpful
Lotus Notes, helpful

Responsibilities

Serve as The Salvation Army’s community liaison for survivor resources and recovery services.
Provides direct supervision, leadership, and oversight to assigned disaster recovery and case management staff.
Develop and maintain a comprehensive map of community resources available to disaster survivors.
Develop and maintain relationships with community partners and other recovery organizations.
Manage program data, survivor records, service statistics, and required reports.
Coordinate referrals and follow-up services for survivors.
Identify gaps in available services and help develop appropriate resources or partnerships.
Represent The Salvation Army at community recovery meetings and collaborative events.
Drive a TSA approved vehicle to attend and represent The Salvation Army and its programs at various community meetings and events in a respectful and positive manner.
Ensure survivor information is handled confidentially and in accordance with organizational policies.
Provide regular program updates to leadership, including service outcomes, emerging needs, and barriers to recovery.
Conducts thorough needs assessment and develops a recovery plan to address identified disaster related un-met needs.
Providing relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan
Develop a relationship with client families to provide the best advocacy and direction to these families to ensure they are reaching self-sufficiency;
Assist the survivor to determine the best course of action for both short and long term recovery.
Develop, implement, and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
Provides extensive and intensive case management and follow-up services.
Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.
Utilizes knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
Mobilizes resources to achieve desired outcomes in accordance with service plan goals
Help eligible survivors access The Salvation Army’s Christmas assistance programs.
Help eligible children from affected families attend The Salvation Army’s summer camp programs.
Maintain timely input and upkeep of client records
Conducts home visits as necessary.
Advocates and interacts with other service providers on behalf of participants;
Maintains current and accurate documentation of services provided to clients.
Identifies and connects disaster survivors to resources on the local, state, and federal level.
Assist clients in applying for and receiving public and private benefits.
Network with Long Term Recovery group and the community to provide referrals and resources to participants.
Acting as a liaison to internal programs, external collaborations, and funding entities
Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.
Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
Perform other job-related tasks and functions, as assigned

Benefits

paid holidays
vacation time
sick time
medical, vision, and dental insurances
Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost.
Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost.
Employees are covered by an employer paid life insurance policy.
Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options
Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.
Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months’ service time.
Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months’ service time.
Paid Holidays: 13 designated holidays + 1 floating holiday per year