Manager of Development Information Systems

University of Southern Indiana • Evansville, IN

2d • $55,000 - $59,670

About The Position

Manage the CRM being utilized by the Development office, currently, Raiser’s Edge NXT database, and be the fundraising systems expert. Work closely with Development and Alumni Engagement and Volunteer USI staff as well as vendors and University Information Technology staff to stay ahead of the needs of the programs. Lead and develop data coding and validation, as well as charitable giving outcome and reporting standards.

Requirements

• Bachelor’s degree in computer information systems or related degree.
• Three years related experience.
• Working knowledge of alumni/development software.
• Strong communication skills, both oral and written.
• Strong interpersonal skills.
• Working knowledge of microcomputers, word processing, spreadsheets, databases, and electronic mail.

Responsibilities

• Responsible for the official data reporting and analysis operations of the Development office which include: Serving as primary lead on all data requests and inquiries. For each data request, analyze informational needs, determine requirements, establish reasonable deadlines, and distribute and explain completed output to user. Verify data produced meets such requests.
• Produce regular and special Raiser’s Edge NXT queries, exports, and lists for Development and Alumni Engagement and Volunteer USI, and other offices upon request.
• Provide basic and standard fundraising reports for gift and constituent activity.
• Prepare fiscal year-end report of charitable gifts and pledges for Annual Report/Honor Roll of Donors and VSE report.
• Update and maintain all daily, weekly and monthly queries, exports, and lists to ensure routine data reporting is available to Development and Alumni Engagement and Volunteer USI, and other offices upon request. This includes regular campaign and gift reports to the Director of Development.
• Coordinate with various Development officers in scheduling the processing of annual fundraising and appeal letters. Create necessary outputs for the annual giving programs.
• Build and maintain dashboards to support fundraising campaigns, prospect management, and other annual giving goals.
• Craft complex reports to provide insights into donor retention, donor types, and donor acquisition. Additionally produce reports to assist in the strategic planning of development efforts to make informed data driven decisions and forecast development outcomes.
• Analyze, review, and rewrite programs to increase operating efficiency or adapt to new University initiatives.
• Maintain appropriate records, including documentation of procedures for producing reports, program development, and subsequent revisions. Maintain master schedule for production of reports.
• Ensure data integrity including: Perform routine data hygiene and data audits within Raiser’s Edge NXT to ensure accuracy and consistency of constituent records. Maintain compliance with CASE and institutional data integrity standards to support accurate reporting and effective donor stewardship.
• Represent Development and Alumni Engagement and Volunteer USI on the University's data committees. Analyze and perfect reporting skills, meeting user needs and working to create a high quality database of valuable information. Recommend and oversee methods for obtaining accurate data in an efficient manner.
• Supervise all data entry including: Establish and enforce very clear data entry standards and procedures. Coordinate and supervise the input of biographical data into Raiser's Edge NXT. Train and mentor staff on best practices for data entry and system utilization. Develop and maintain a procedure manual for data entry into Raiser's Edge NXT.
• Responsible for training or supervising the training of the Development and Alumni Engagement and Volunteer USI staff on Raiser's Edge NXT. Serve as the primary point of contact for Blackbaud user support. Monitor Raiser’s Edge NXT usage and stay current on Blackbaud products to inform users of current updates, including additions or features, deletions, and other modifications to the system. Lead the testing for software revision updates to Raiser's Edge NXT.
• Serve as primary database administrator for Raiser's Edge NXT by adding users, maintaining security, maintaining code tables, and making other configuration changes as necessary. Perform the graduate import using Omatic Cloud. Occasionally correct data using imports and global changes.
• Interface with Information Technology personnel to maintain data integration between Raiser’s Edge NXT and the software utilized for student and finance data. Assist gift processing team by troubleshooting issues when needed. Additionally suggest recommended gift/record adjustments while performing constituent records review and reporting.
• Other duties as assigned.

Benefits

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 11% of annual salary.
• Full tuition fee waiver for employees/75% for spouses and dependent children.
• Vacation and sick time
• Holiday pay
• Free access to Recreation, Fitness & Wellness Center.
• Access to on-campus University Health Center and Dental Hygiene Clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees