Manager of Data Systems & Development

Thrive Scholars

6h

About The Position

As our Manager of Data Systems & Development, you will serve as a strategic leader on our Operations team with a strong connection to our Development team. In this role, you will ensure that our Development team has the data and data practices they need to succeed. This role is a key liaison and cross-team collaborator, making connections between the Operations, Development, senior leadership, Community Engagement, and Corporate Partnerships teams.

The Manager of Data Systems & Development will lead management and utilization of our Salesforce platform, and an ideal candidate will have prior experience using Salesforce or a similar database. In this role, you will lead our fundraising operations, drive decision-making by the executive leadership team around fundraising and revenue, and lead cross-functional collaboration and project management. This role is best suited for a strong analyst and systems-thinker who can translate complex data into clear insights for leadership, manage up effectively, and build reporting and processes that drive better decisions across the organization. This is a full-time position reporting to the Chief Operating Officer.

Requirements

• 2-5 years of professional experience
• 2+ years of experience working as a system administrator with the Salesforce.com platform or another database platform
• A successful track record in setting priorities, managing relationships and ability to prioritize, negotiate and work with a variety of stakeholders/partners
• Excellent written and verbal communications skills, and the ability to synthesize complex qualitative and quantitative information
• Ability to quickly grasp needs and implement relevant solutions in a timely manner with close attention to detail and accuracy
• High level of learning agility and resourcefulness
• Excellent workflow management skills
• Ability to work effectively with individuals of diverse identities and contribute to an inclusive work environment
• Alignment with Thrive Scholars’ mission and values

Responsibilities

• Lead the annual fundraising planning process, translating historical performance and pipeline data into clear revenue outcomes and strategic assumptions.
• Serve as a strategic analytical partner to senior leadership through reports and spreadsheets, helping them derive actionable insights from data
• Identify technical improvements year over year and create and drive solutions
• Design and maintain performance reporting that promote accountability and timely course-correction across the Development team
• Collaborate with finance team to build detailed full-year revenue projections, aligned with current and historic pipeline performance
• Lead monthly and annual pipeline / revenue reviews, synthesizing data into clear narratives and recommended actions for leadership.
• Identify emergent technical issues and quickly create and drive solutions within existing systems and processes.
• Track progress and promote accountability of development team members
• Collaborate with finance team to update existing revenue projections
• Build and continuously improve reporting in CRMs and google sheets (including monthly cash and revenue reconciliation with the general ledger), increasing the speed, clarity, and confidence with which organizational financial health can be assessed
• Build and improve forms, reports, and dashboards to increase development, community engagement and alumni, and corporate partnerships team members’ access to and utilization of Thrive’s data systems.
• Identify barriers to data adoption and proactively drive solutions that increase usability
• Deepen use of existing tools and increase automation.
• Conduct all gift processing, acknowledgments, and processing payments for the Development Team
• Own the integrity, analysis, and reporting of donor and prospect data, regularly auditing for quality and surfacing insights that inform cultivation and solicitation strategy.
• Pull customized reports and donor lists for evaluation of prospects, updated revenue projections and other Development outreach, including regional events and donor communication.
• Lead implementation and ongoing training efforts to plan, test, deploy, and support systems or tools as they are introduced
• Mentor and supervise staff in operational roles in systems utilization and data reporting
• Support sustained training that helps staff not just access data, but understand, interpret, and apply insights in their day-to-day work
• Lead data/systems training for new staff, tailoring the training to specific roles and functions
• Oversee administration of the organization’s primary fundraising and CRM systems (currently Salesforce), ensuring data structures, permissions, and automations support accurate reporting and strategic analysis
• Lead and manage processes to solve complex business problems, develop innovative solutions, and ensure data collection and management that serves fundraising execution and success (e.g., solicitation progress and meeting tracking, corporate partner goal tracking and reporting, streamlining payment platforms and integrations, and volunteer engagement, among others), keeping an eye towards process automation and systems improvements with the goal to scale our operations effectively in the coming years.
• Oversee optimization of fundraising and advancement systems, staying informed on platform updates, such as changes to Salesforce Nonprofit Cloud, while prioritizing changes that improve insight quality, reporting efficiency, and long-term scalability.

Benefits

• Thrive Scholars offers a competitive compensation and benefits package including high-quality health, dental, and disability insurance, three weeks of paid vacation (four weeks after two years of employment), and access to an employer-matched retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed