Manager of Continuous Improvement

Fello•Linthicum Heights, MD

About The Position

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. The Manager of Continuous Improvement works in partnership with the Vice President of Strategy to lead process improvement efforts, coordinate cross-functional projects, and support strategic initiatives that strengthen overall performance, quality, and compliance. In this role, the Manager of Continuous Improvement leads and tracks improvement projects, collaborates with stakeholders to identify operational challenges, develops process maps and Standard Operating Procedures, analyzes data to identify trends and performance gaps, and facilitates workgroups and task forces to drive progress and alignment. This position is a member of the Leadership Council.

Requirements

Exceptional critical and strategic thinking skills
Proven track record of proposing and successfully implementing improvements to systems, processes, and practices
Solutions-oriented approach
Ability to work autonomously in ambiguous situations with little direction
Demonstrated ability to build relationships that affect organizational change
Experience working across cultural, geographic, and programmatic lines to align work, solve problems, and achieve goals
Ability to remain flexible, calm under pressure, and adaptive as priorities shift, serving as a model and resource for employees
Excellent oral, written, and interpersonal skills
Ability to manage positive communication in difficult situations and provide candid and constructive feedback
Proficiency in MS Word, Excel, Visio (or similar), and Outlook
Knowledge of outcome systems
Bachelor's degree in Business, Public Administration, Quality/Process, or a related field
Five or more years of professional experience in strategic planning, project management, and/or facilitating organizational change

Responsibilities

Lead process improvement efforts
Coordinate cross-functional projects
Support strategic initiatives that strengthen overall performance, quality, and compliance
Lead and track improvement projects
Collaborate with stakeholders to identify operational challenges
Develop process maps and Standard Operating Procedures
Analyze data to identify trends and performance gaps
Facilitate workgroups and task forces to drive progress and alignment