Manager of Community Outreach & Testing Services

University of Chicago • Hyde Park, IL

1d • $29 - $34

About The Position

The Chicago Center for HIV Elimination (CCHE), is situated within the Biological Sciences Division at the University of Chicago Medicine. CCHE aims to eliminate all new HIV transmission events by 2041. The University of Chicago's position on the South Side makes it uniquely situated to test, treat, and prevent new HIV infections in a highly affected population. The South Side communities and majority Black suburbs connected to them to the South represents the largest contiguous Black population in the United States. By using our integrated HIV transmission elimination approaches, we are beginning to make new infections in these communities less frequent. In this role, the Manager of Community Outreach & Testing Services is responsible for completing daily or shift specific quality audits, facilitating monthly team meetings, and directing delivery of quality, patient-centered services for sexual and gender minority individuals seeking outreach and testing services. This is in collaboration with and under the supervision of the Director of Population Centered Health Homes. In the absence of the Director of Population Centered Health Homes, this role assumes responsibility for the unit. This position is grant funded.

Requirements

• Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
• Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Nice To Haves

• Experience working with and/or providing care to LGBT populations, Black and Latino community members.
• Experience providing HIV/STI testing and counseling.
• Demonstrated effective leadership and teaching skills.
• Strong organizational skills.
• Strong knowledge of Chicago social service resources.
• Strong knowledge of program subject matter.
• Strong interpersonal skills and the ability to work both independently and as part of a team.
• Flexibility.
• Creativity.
• Ability to manage stressful situations.
• Ability to maintain confidentiality.
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
• Ability and/or willingness to provide HIV/STI treatment, education, and prevention in non-traditional settings (community venues).
• Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, and Word.
• Demonstrated written and verbal communication skills and strong analytical skills.
• Ability to travel to various community venues across the metropolitan area.
• Ability to perform phlebotomy or a willingness to be trained in phlebotomy.
• Ability to work on multiple projects.
• Ability to work non-traditional hours.

Responsibilities

• Training and supporting the Outreach and Network Services team members. Training consists of completing the HIV testing and counseling training for new hires, processing training, phlebotomy training, other team trainings on updated protocols and services, and CCHE-wide trainings and protocols.
• Leads team huddles to ensure communication across the team on weekly updates on projects, clients and other policies as needed.
• Assists with the coordination of cross-team collaborations with research, admin, supportive services, biostats, PACT to ensure activities, communications, and managing project deliverables are maintained.
• Complete regular audits ensuring documentation is up to date for the Outreach & Network Services team.
• Serves as a back up for testing services for research and drop in as needed
• Provide task management to the Outreach & Network Service team, offer weekly supervision meetings and approve all time in workday for the Network Services team.
• Supports on-site Manager on duty responsibilities (supporting the team in crisis intervention, de-escalation, and completes all required documentation.
• Leads and offers support across teams to connect teams to various community partners, develops partnership agreements and maintenance space coordination.
• Work independently and within teams on special non-recurring and ongoing projects.
• Other tasks as needed, Evening and weekend coverage as needed (at least 1/month). CCHE works with black sexual and gender minorities living on the South side of Chicago. This candidate will actively pursue required knowledge and skills for professional development in regard to the aforementioned population.
• Performs various administrative and operational tasks under limited supervision.
• Assists with preparation and review of protocols, grant applications, manuscripts, reports, and complex reporting tools.
• Uses knowledge of clinical research to coordinate the collection of analyzable data and/or samples.
• Performs other related work as needed.

Benefits

• The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
• Information about the benefit offerings can be found in the Benefits Guidebook .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees