Community Outreach Manager role

Essen Medical Associates•Bronx, NY

4d•$75,000 - $80,000

About The Position

The Community Outreach Manager for Essen House Calls (Visiting Doctors Program) is responsible for developing, implementing, and managing outreach strategies to connect underserved communities with our House Call Services. This role will focus on raising awareness of the program, building relationships with community organizations, healthcare providers, and local leaders, and ensuring that the program meets the needs of individuals who would benefit from in-home care but lack access to traditional healthcare settings. The Community Outreach Manager will also be responsible for fostering partnerships with local healthcare institutions, social service agencies, and advocacy groups.

Requirements

Associates degree or Bachelor's degree in Public Health, Social Work, Healthcare Administration, or a related field preferred.
1+ years of experience in community outreach, public health, or social services, with a demonstrated ability to build and maintain partnerships.
Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders.
Strong project management skills, with the ability to manage multiple initiatives and meet deadlines.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), as well as familiarity with CRM tools or case management software.
Knowledge of healthcare systems, especially home-based care models, and familiarity with healthcare challenges facing low-income or immigrant communities in NYC.
A passion for community engagement and social justice, with a commitment to improving access to healthcare for underserved populations.
Culturally sensitive, with the ability to work effectively with people from diverse backgrounds.
Detail-oriented, self-motivated, and able to work independently as well as part of a team.

Nice To Haves

Experience working with vulnerable populations, including seniors, individuals with chronic conditions, and underinsured or uninsured populations, strongly preferred.
Fluency in Spanish is highly desirable.

Responsibilities

Community Engagement and Outreach:
Develop and execute a comprehensive outreach strategy to promote the Visiting Doctors Program within underserved communities in NYC.
Establish and maintain relationships with community-based organizations, senior centers, housing authorities, and faith-based groups to identify individuals who could benefit from in-home care.
Conduct community outreach visits to patients including to patients’ homes, shelters, hospitals and other points of contact within the community. Serve as a liaison between the program and local community stakeholders, such as healthcare providers, social workers, and other healthcare service organizations.
Partnership Development:
Build and sustain partnerships with faith base organization, senior buildings and centers, nursing homes, and senior services to facilitate referrals to the program. Collaborate with public health agencies, insurance providers, and advocacy groups to expand program visibility and reach.
Outreach Events and Activities:
Organize and participate in community events, health fairs, informational sessions, and other outreach initiatives to educate the public about the program and its services.
Coordinate outreach materials (brochures, flyers, posters, etc.) and ensure they are distributed to target populations and key community locations.
Referral Management and Follow-up:
Provide follow-up to referral sources through communication with our intake team on meeting patient needs.
Data Management and Reporting:
Track outreach activities, including referrals, partnerships, and event attendance, and report on progress toward outreach goals.
Gather feedback from community members and partners to continually improve outreach strategies and program delivery.
Advocacy and Education:
Advocate for in-home healthcare services within local communities, especially those with limited access to traditional healthcare settings.
Educate communities about the benefits and availability of in-home medical care for homebound or mobility-impaired individuals.
Collaborative Teamwork:
Work closely with program staff to ensure seamless coordination of services and that the needs of referred individuals are addressed promptlyParticipate in internal meetings and provide feedback on outreach efforts, program needs, and community concerns.