Manager of Communications and Mission Advance

So IL Health Care Foundation•Cahokia, IL

23h•$68,000 - $80,000•Onsite

About The Position

The Manager of Communications and Mission Advancement plays a central role in making SIHF HEALTH360 visible, measurable, and lived across the organization. This role is a strategic leader responsible for designing and leading the enterprise-wide communication strategy that advances SIHF HEALTH360 through our mission-based, customer-first, integrated health model. The Manager of Communications and Mission Advancement serves as a strategic advisor to executive leadership, builds systems for message clarity and engagement, and translates data and outcomes into compelling narratives that inspire employees, patients, partners, and the community. This role serves as a sponsor for SIHF HEALTH360 Mission and Leadership Council while operating in an advisory capacity to all other integrated leadership councils. This role ensures that internal and external messaging reinforces our culture, strengthens trust, supports operational excellence, and elevates our brand as a leader in whole-person, community-centered care. Following successful implementation of the SIHF HEALTH360 communications platform, this role may expand to include Development and Fundraising strategy aligned with mission growth and sustainability.

Requirements

Demonstrated ability to build an enterprise customer-first communication system inside a mission-driven healthcare organization
Proven change communications experience (culture transformation, adoption campaigns)
Ability to translate data into trust-building narrative (dashboards → stories → action)
Comfort working across clinical/ops/compliance with high accountability and confidentiality
Experience in media relations, crisis communications, marketing campaign management, agency coordination, and brand management.
Equity-centered communications and community-responsive storytelling
Emotional intelligence with cultural humility in leadership presence for clarity, consistency, and connections
Bachelor’s degree in Communications, Public Relations, Marketing, or related field (Master’s preferred).
Minimum eight (8) years of progressive leadership experience in communications, with at least three (3) years in a senior leadership role within a healthcare, nonprofit, or mission-based organization.
Demonstrated ability to manage budgets and complex, multi-stakeholder initiatives.

Nice To Haves

Master’s degree preferred

Responsibilities

Own and operationalize the SIHF HEALTH360 brand architecture, voice, and messaging framework.
Ensure consistent integration of SIHF HEALTH360 pillars (Compassion, Purpose, Access, Experience, Dignity, 360° Integration) across all communication channels.
Develop visual and language standards to reinforce brand recognition across all sites.
Design and manage the SIHF HEALTH360 communication cascade (CEO → Leadership → Managers → SIHF HEALTH360 Team).
Produce SIHF HEALTH360 toolkits, talking points, rounding templates, huddle scripts, and recognition messaging, service recovery scripts.
Align communication rhythms with Mission Alignment Rounds and Council reporting.
Partner with the Customer Experience & Service Excellence Council to integrate patient feedback trends into communication strategy.
Produce feedback trends for consumer “moments that matter” to elevate team learning and storytelling.
Develop systemwide service recovery communication protocols aligned with SIHF HEALTH360 standards.
Ensure transparency during operational or clinical issues affecting patients.
Crisis communications involving clinical events, regulatory inquiries, or legal matters are managed in coordination with Compliance, Legal Counsel, and the CMO. This role leads message development and channel management, not clinical or legal determination.
Manage public relations activities, spokesperson preparation, and media outreach aligned to SIHF HEALTH360 transparency standards.
Position SIHF HEALTH360 as a leader in integrated care, health equity, and innovation.
Support media relations and crisis communication in alignment with compliance and executive leadership.
Ensure all external communications are linguistically accessible, culturally responsive, and co-informed by community voice — including translation capacity, plain language standards, and integration of patient/community stories with consent.
Serve as the primary liaison between SIHF Healthcare, TRH, and the full-service marketing agency to ensure priorities, messaging, timelines, and deliverables remain aligned across both organizations.
Coordinate marketing requests, campaign briefs, creative approvals, production timelines, and brand standards for SIHF Healthcare and TRH.
Support integrated marketing campaigns related to patient access, service-line growth, recruitment, provider promotion, community events, health center initiatives, and organizational announcements.
Partner with the agency and internal leaders to maintain project trackers, prioritize deliverables, monitor budgets, and ensure timely execution of approved marketing initiatives.
Ensure marketing materials reflect organizational brand standards, mission, compliance expectations, plain language principles, and culturally responsive communication practices.
Translate enterprise dashboards (culture, experience, clinical, access) into accessible narratives.
Produce quarterly “Mission in Motion” impact updates for staff, Board, and community.
Align storytelling with measurable SIHF HEALTH360 outcomes.
Manage and develop communications and marketing staff, agency relationships, and external partners.
Establish workflows and service level agreements for rapid, aligned communications.
Manage communications and marketing budgets, project priorities, and vendor relationships responsibly.
Ensure compliance with all regulatory and brand standards.
Model Cultural Development Plan participation personally and ensure all direct reports complete behavior-based CDPs aligned to SIHF HEALTH360 values.
Evaluate, select, and direct digital communication platforms including intranet, email systems, recognition tools, and feedback mechanisms in coordination with IT, CIO, Council, and leadership.
Lead mission-aligned development of a comprehensive fundraising strategy aligned with SIHF HEALTH360 priorities.
Build donor/partner stewardship communications that clearly show impact and ROI.
Support donor cultivation and stewardship communications.
Grant strategy and institutional partnerships.
Foundation-building and mission-aligned funding initiatives.
Integration of impact reporting with donor communications.