Manager of Commercial Processes

Destinus

About The Position

As Manager Commercial Processes, you will be the driving force behind documenting, optimising, and enforcing all commercial processes across Destinus. Sitting within the Commercial Strategy team, you will work cross-functionally with Business Development, Commercial Operations, Product and Marketing to ensure that every stage of the commercial lifecycle —from lead qualification through contract execution processes are well defined, clear and governance structures adhered to and in line with defense-industry standards. This is a high-impact role for someone who thrives on bringing structure to fast-moving environments and who understands the rigour required when selling into government and defense customers. At Destinus, we are revolutionizing the defense industry with cutting-edge Unmanned Aerial Vehicles (UAVs). Our innovative technologies are designed to meet the unique demands of modern defense operations, delivering unparalleled speed, precision, and cost effectiveness. Destinus partners with government agencies and defense organizations worldwide to provide advanced solutions for mission-critical operations, enabling a new era of efficiency and technological superiority. Join us in shaping the future of defense with groundbreaking aerospace innovations.

Requirements

Master Degree degree in Business Administration, Process Management, Supply Chain Management, or a related discipline
8-10 years of professional experience in commercial operations, business process management, project management
Proven track record of designing, implementing, and enforcing structured commercial or operational processes in a fastmoving, complex, multi-stakeholder environment
Hands-on experience with CRM platforms and process mapping/BPM tools
Excellent analytical and problem-solving skills with a data-driven approach to process improvement
Fluent in English

Nice To Haves

Experience in the defense or aerospace industry

Responsibilities

Map, document, and maintain all end-to-end commercial processes, including opportunity qualification, bid/no-bid decisions, proposal development, pricing approvals and more
Establish and own a centralised Commercial Process Handbook that serves as the single source of truth for all commercial workflows
Define and enforce stage-gate criteria, approval authorities, and escalation paths in line with corporate governance and defense-sector compliance requirements
Analyze existing commercial processes to identify bottlenecks, inefficiencies, and risk areas; design and implement improvements that reduce cycle times and increase win rates
Introduce and track key performance indicators (KPIs) for commercial process health, such as bid turnaround time, approval cycle duration, and proposal quality scores
Benchmark against defense-industry best practices
Conduct periodic process audits and compliance reviews; report findings to the Head of Commercial Strategy and recommend corrective actions
Provide tracking and progress reporting on defined commercial Enterprise risks
Act as the gatekeeper during critical processes ensuring mandatory steps are completed before progression
Own the configuration and continuous improvement of CRM and commercial management tools to reflect approved processes
Develop templates, checklists, and own decision-support tools development that accelerate day-to-day commercial operations
Design and deliver training programmes and onboarding materials to ensure all commercial team members understand and follow established processes
Partner with a.o. Manufacturing, Legal, Finance to align commercial processes with contractual, financial, and delivery workflows
Support commercial teams during major pursuits by ensuring process discipline is maintained under time pressure
Serve as the primary point of contact for internal and external audits related to commercial operations