Manager of Coding Operations (Remote)

UnitedHealth Group•Plymouth, MN

1d•$91,700 - $163,700•Remote

About The Position

Optum Insight is hiring a Manager of Coding Operations to oversee a team and its work inventory, promote efficiency and achievement of department goals, and ensure adherence to policies. The manager instructs and implements changes; provides team members with support, guidance, feedback, and opportunities for professional growth; and fosters a positive environment focused on continuous process and performance improvement. The role includes monthly one-to-one meetings, daily huddles, biweekly team meetings, and helping team members with schedule updates. The manager collaborates with internal functional areas, including PEGA application developers and Optum partners. The role is remote within the U.S.; hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must comply with UnitedHealth Group’s Telecommuter Policy. The position manages 15–18 professional, non-exempt investigators, oversees performance and operational metrics, and contributes to planning and forecasting. It serves as an operational expert by creating and implementing approved documentation and changes, training the team, assisting with complex problems and innovative solutions, and supporting client implementations or business expansion. The manager also develops process-improvement strategies, fosters transparent communication and collaboration, and completes required human resources reporting and documentation. The annual salary range is $91,700–$163,700 for full-time employment, with compensation dependent on factors such as local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

At least 2 years of leadership and relevant work experience.
At least 2 years of experience coaching, mentoring, and providing feedback.
At least 2 years of experience in provider data analysis or provider installation roles.
At least 1 year of experience with human resources policies and procedures.
At least 1 year of client service experience.
At least 1 year of experience on UHC platforms such as NICE, COSMOS, FACETS, or UNET.
Highly organized, with effective, persuasive, and robust communication skills.
Solid analytical, problem-solving, and decision-making skills, with the ability to exercise good judgment.
Openness to change and new information, with the ability to adapt in changing environments and integrate best practices.
Proficiency in MS Office and solid computer skills, including experience with multiple systems, keyboarding, and troubleshooting IT concerns.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Must pass a drug test before beginning employment.

Nice To Haves

Healthcare claims experience.
Criminal Justice background and/or certified Fraud Investigation experience.
Solid communication skills with the ability to interpret data.
Experience with Fraud Waste & Abuse or Payment Integrity.
Previous CMS experience.

Responsibilities

Manage a team of 15–18 professional, non-exempt investigators, tracking KPIs, metrics, overtime, and turnaround time.
Provide performance feedback, set work direction, resolve problems, guide team members, address poor performance through corrective action up to termination, and contribute to team forecasting and planning.
Create operational documentation, obtain client approval with management assistance, and implement and approve operational changes through documentation and team training.
Serve as a business expert, explain difficult issues to the team and other departments, solve complex problems with leadership guidance, develop innovative solutions, and assist with new client implementations or expansion of current business.
Develop process-improvement approaches and strategies through internal and external projects, adapting department needs and priorities to business and operational challenges.
Promote employee engagement through transparent communication and provide a safe environment for collaboration, feedback, and growth.
Complete required HR administrative reporting, including scorecard maintenance, Year In Review, performance documentation, and policy and procedure adherence.
Conduct monthly one-to-one meetings, daily huddles, and biweekly team meetings; assist team members with schedule updates.
Collaborate with internal functional areas, including PEGA application developers and Optum partners.