Manager of Clinical Services

TEXAS ORGAN SHARING ALLIANCE•San Antonio, TX

8d•Onsite

About The Position

The Manager of Clinical Services position manages and supports the clinical functions of the organization including the policies, goals, and objectives established by the President/CEO and the Board of Directors. Chief accountabilities of this position include management of all clinical processes related to referrals, authorization, donor management and allocation of organs. In addition, this position will oversee all clinical staff for donation activities, development and staffing model. This position requires travel by company or personal automobile or commercial aircraft to accomplish the job responsibilities. This position will have access to confidential material and needs to use discretion with this information while strictly adhering to the Texas Organ Sharing Alliance confidentiality policy.

Requirements

Competent in ORC I, II, & III responsibilities
Requires 3 years of supervisory or managerial experience
Demonstrates teamwork, clinical, analytical, organizational, and communication skills in a high stress environment.
BLS, ACLS, and PALS certification
CPTC certification
Working knowledge of standard office equipment (computer/fax/copier).
A valid driver's license and proof of automobile insurance.
Possession of a reliable personal automobile.
A physical requirement for the ability to lift at least 50lbs.
Ability to travel by company or personal automobile, or commercial/charter aircraft.
Requires installation and use of a company-approved location tracking application during work-related travel and while performing duties at off-site locations
Maintains confidentiality regarding all donor information.

Responsibilities

Assists the Associate Director of Clinical Services and Sr. Director of Clinical Operations with managing the day-to-day clinical operations of the organization
Supervises the Organ Recovery Coordinators, Organ Placement Coordinators, Procurement and Inventory Coordinators, and Regional Supervisory personnel within their specific capacity as covered under the direction of clinical services.
Assists in managing the Center for Life (CFL) and Center for Hope (CFH) and serves as a liaison with University Hospital/St. David’s Surgical Hospital.
Assists with determining the need for policy development and clinical education based on performance and needs assessments for the Clinical Services staff.
Aids in the development, interpretation, and analysis of data relating to the nature and volume of clinical activity including but not limited to referrals, approaches, consent rates, donor potential, preservation, organ allocation, and clinical management of potential donor patients.
Evaluates donor cases and clinical management protocols and procedures and assures continued development of clinical management to increase organ availability.
Collaborates with the Corporate Educator and Clinical Educator for training opportunities.
Accepts Administrator "on-call" responsibilities.
Works closely to the Medical Director with regard to clinical issues, policies, and operations.
Collaborates with the Associate Director of Clinical Services and Sr. Director of Clinical Operations in the effective deployment of resources and management of staff for clinical functions.
Collaborates with the Associate Director of Clinical Services and Sr. Director of Clinical Operations in assessing the function and operation of the clinical department and develops plan to facilitate the achievement of organizational goals and objectives.
Assists in the development of clinical policies, procedures, and protocols related to all clinical processes to ensure compliance with regulatory entities.
Maintains positive working relationships with the internal staff, tissue agencies, transplant centers, and the general public.
Provides management and guidance to all clinical staff in the referral process, donor management phase, allocation of organs, and donor recovery process.
Participates in internal and external audit processes.
Helps facilitate timely root cause analysis, CAPA and follow up of variances, complaints, and audit findings.
Maintains clinical audit schedule in QPulse in support of TOSA’s Quality Plan
Document analysis of data and information in a timely and accurate manner
Collaborates with the Manager of Clinical Quality and Corporate Educator to develop educational programs and training based on performance and needs assessments.
Chairs and/or participates in various teams, task forces and committees related to any of the job functions or duties above.
Facilitates interdisciplinary process improvement meetings and initiatives with appropriate departmental staff.
Represents the organization and/or function at selected meetings or to selected organizations and presents reports and other information as needed.
Oversees the TOSA monthly on-call schedule.
Accepts Administrator “on-call” responsibilities.
Coaches frontline team members by providing consistent, evidenced based critical thinking and decision support while considering appropriate resource management decisions.
Provides thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
Interprets hospital policies for determination of neurological death and guides staff to ensure potential donor patients are declared appropriately (where applicable).
Collaborates with Medical Director(s) and other physician consults in evaluating donor suitability and setting appropriate donor case plans.
Ensures appropriate and timely family interactions based upon TOSA’s Family Readiness Assessment Tool.
Presents complex clinical information and determines a clear and cohesive plan for assessing donor risk factors and effectively communicates to transplant centers.
Identifies potential anomalies appropriately.
Provides resource management and direction to the clinical teams for the day-to-day operations.
Provides real-time direction and guidance to staff for donor identification, evaluation, approach, authorization, clinical management, donor transfers, organ allocation, and surgical recovery directed towards maximizing every organ donation opportunity.
Collaborates with Clinical Practice Specialist to optimize donor management.
Problem solves with onsite organ team members and provides clinical and logistical expertise in all areas of the donation process.
Advises staff when working through operational challenges by providing mentoring, talking points, coaching and on-site support.
Communicates deviations from standard behavior and/or practices to appropriate manager for follow-up.
Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity review process.
Assists with data collection, analysis, and shares best-practices for presentation and education during TOSA Interdepartmental Performance Improvement Team meetings.
Provides regulatory oversight and verification of critical aspects of the donation process such as death notes, ABO verification, hemodilution, increased risk status, serology results, allocation variances, etc.
Ensures compliance with JP/Medical Examiner donor related case requests and/or restrictions.
Offers remote mentoring, education, guidance, and support of clinical staff.
Works closely with clinical leadership and the Education Department to identify training needs and employee development.
Serves as subject matter expert in clinical processes and procedures.
Attend and presents donor case reviews with TOSA’s Medical Director monthly.
Facilitates pre-OR and post-OR donor huddles as well as coordination of NRP related case responsibilities.
Leads the daily Administrator on Call meeting (including Clinical Leadership, Hospital Development, DSC Leadership, Family Aftercare, AOCs) in meeting daily operational needs to facilitate organ donation.
In coordination with Hospital Services escalates referral and donor case related challenges to the appropriate hospital administrator.
Assists in facilitating timely root cause analysis, CAPA and follow up of variances, complaints, and audit findings when applicable
Maintains positive working relationships with the internal staff, tissue agencies, transplant centers, research entities, and the general public.
Collaborates with the Chief Clinical Officer and the Associate Director of Clinical Services in assessing the function and operation of the clinical department and develops plan to facilitate the achievement of organizational goals and objectives.