Manager of Clinical Operations & Transport

American Addiction Centers•Libertyville, IL

1d•Onsite

About The Position

Manages the overall operation and services of the department to include plan, design and implement appropriate staffing patterns based on financial and customer feedback (i.e. adjusted work hours, appropriate allocation of staff per time of day, determination of shift assignments based on work volumes, priorities or specific department/customer needs). Develops, implements and manages specific department policies and procedures and assures operational/customer service standards are created, implemented and monitored. Manages appropriate workflow patterns, solve problems, implement emergency procedures and address customer needs at all levels of the organization. Establishes a "Team" working environment which fosters and supports an understanding of and mutual respect for department leadership, individual coworkers, operational/customer service standards, and interdependent working relationships. Identify, facilitate, implement and monitor performance improvement projects/initiatives in order to improve service, solve problems, increase productivity, and/or realize cost efficiencies. Develops, designs, implements and/or manages staff education activities (teammate competency, safety, new procedure/equipment education, system redesign modification/enhancement education, customer service standards/expectations, etc.). Develops and implements best practices that will assist the organization in meeting or exceeding productivity, caregiver engagement, financial, quality and patient loyalty target outcomes and better manage resources. Ensures that utilization of all resources is optimal (i.e. staffing, supplies, etc.). Ensures compliance with all regulatory agencies including but not limited to Federal, State, DNV, OSHA, and CDC. Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Requirements

Bachelor’s Degree required
Typically requires 3 years of experience in a clinical or support services department
Includes 1 year of supervisory experience in management of staff, budgets, and human resource functions
Strong communication, management, organizational and interpersonal skills
Strong operational management and Human Resource skills
Excellent user/customer relations skills across all levels of the hospital and system
Ability to work independently and extremely self-motivated and creative
Ability to work under stressful conditions
Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity
Must be able to operate all equipment necessary to perform the job
Must be able to stand, lift, squat, bend, and twist throughout the majority of the workday

Nice To Haves

Master's preferred

Responsibilities

Manages the overall operation and services of the department to include plan, design and implement appropriate staffing patterns based on financial and customer feedback
Develops, implements and manages specific department policies and procedures and assures operational/customer service standards are created, implemented and monitored
Manages appropriate workflow patterns, solve problems, implement emergency procedures and address customer needs at all levels of the organization
Establishes a "Team" working environment which fosters and supports an understanding of and mutual respect for department leadership, individual coworkers, operational/customer service standards, and interdependent working relationships
Identify, facilitate, implement and monitor performance improvement projects/initiatives in order to improve service, solve problems, increase productivity, and/or realize cost efficiencies
Develops, designs, implements and/or manages staff education activities
Develops and implements best practices that will assist the organization in meeting or exceeding productivity, caregiver engagement, financial, quality and patient loyalty target outcomes and better manage resources
Ensures that utilization of all resources is optimal (i.e. staffing, supplies, etc.)
Ensures compliance with all regulatory agencies including but not limited to Federal, State, DNV, OSHA, and CDC
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program