Manager of Clinical and Community Services

Ranch Ehrlo Society•Regina, SK

20h•CA$87,360 - CA$112,902•Onsite

About The Position

The Manager of Clinical and Community Services provides clinical leadership, supervision, and resource management to the person-centered support workers within the community-based respite and supported independent living programs. The Manager of Clinical and Community Services is expected to ensure that a high standard of respite and supported independent living services are delivered, including collaborative person-centered planning, care, and support, annual reviews, crisis intervention, counseling, psychoeducation, skill development, employment support, case management, and advocacy. The Manager of Clinical and Community Services is responsible for creating a safe, positive, supportive, and therapeutic environment. The Manager of Clinical and Community Service ensures policies, procedures, and agency standards are being met, and that the principles and practices of person-centered care are implemented and embedded throughout all programs. The Manager of Clinical and Community Services leads the person-centered support worker team within a cross-functional, integrated, and collaborative model of person-centered care and support.

Requirements

Master’s degree in psychology, educational psychology, social work, occupational therapy, speech and language pathology, nursing or in a related human service field.
Professional designation is required.
Minimum one (1) year of experience in a supervisory role, providing clinical leadership, guidance, support, and development to team members.
Minimum four (4) years experience working with children, youth, or adults with intellectual and developmental disabilities (IDD).
Experience providing individual and group counselling.
Functional understanding and knowledge of person-centered care, developmental disabilities, co-occurring mental health challenges, trauma, attachment, dignity of risk, and other clinical issues relating to complex and vulnerable individuals.
Strong leadership skills with the ability to manage, motivate, coach, mentor, and support others.
Knowledge of evidence-based theoretical models and therapeutic approaches related to person-centered care, mental health, addictions, trauma, attachment, and other clinical issues that arise when working with vulnerable and complex individuals with developmental disabilities and co-occurring mental health issues.
Ability to provide direct, in the moment supervision to staff while collaboratively modelling and demonstrating skills for the purposes of individual learning.
Ability to individualize supervision practice to meet specific learning needs of direct reports.
Advanced decision-making and problem-solving skills.
Exceptional interpersonal skills with the ability to form strong relationships and professional working alliances.
Ability to work collaboratively with internal and external stakeholders.
Innovative programming skills with the ability to design and facilitate specialized training.
Ability to set clear, attainable goals and meet individual, group, and program objectives.
Strong written and oral communication skills with effective presentation skills.
Effective time management and organizational skills, with the ability to prioritize.
Skills in preparing and administering budget and allocating resources.
Emotional competence and self awareness.
Ability to be flexible, think critically, and adapt to new situations.
Subject matter expert in clinical and ethical issues relating to the care and support of vulnerable persons with IDD, behavioural issues, complex needs, mental health challenges, and/or other related issues.
Open to continuous education and learning and development opportunities.
Proficient computer skills.
The incumbent is responsible for completing all mandatory training requirements for the position as per agency policy and guidelines.
Employees must hold a class five (5) novice two (2) or higher driver's license and be eligible for coverage under our commercial auto insurance policy.
The incumbent must be registered with an accredited professional association or regulatory body and act in accordance with standards.

Responsibilities

Conduct individual supervisions with the person-centered support worker team and develops and guides performance planning goals.
Oversee and support the collaborative development and implementation of the various person-centred care plans, and the various strategies, supports, and interventions recommended for the individuals being supported.
Provide training to the person-centered support worker team as subject matter expert in areas of their expertise, training, and experience.
Participate in and facilitate meetings and planning sessions with internal and external stakeholders regarding the programs and the individuals.
Provide clinical consultation to the person-centered support worker team to support ongoing clinical development, reflective practice, and enhanced person-centered service delivery.
Establish and maintain a therapeutic person-centered milieu.
Ensure the individuals emotional and physical needs are met in accordance with policy and procedures including safety, care and support, medication administration, healthcare, documentation, nutrition, and activities of daily living.
Assist in the development and delivery of a comprehensive training package for the person-centered support worker team.
Provide on-call clinical crisis support relating to potentially life-threatening situations such as suicide ideation where a safety plan has not yet been developed and enacted.
Provide post-crisis response and debriefing follow-up and training to the individuals and staff.
Complete reports and other required documentation in a clear, accurate, and timely manner.
Disseminate important information to families (if applicable) and referring agencies in accordance with agency policies and procedures.
Ensure the person-centered support worker team’s documentation in permanent records, working papers, and intra-unit communications is complete and in compliance with agency standards.
Perform other related duties as assigned.
Manage the person-centered support worker team including recruitment and selection, performance management, professional development, and staff discipline.
Provide leadership, guidance, and team development for all employees of the program including facilitating team meetings and individual supervisions; overseeing and providing training and development plans; completing evaluations, reviews, and when applicable, performance improvement plans; participating in employee relations issues and investigations; providing post-crisis debriefing; and providing advice and consultation.
Responsible to ensure direct reports have completed mandatory training.
Use outcomes to contribute to the overall program development including training curricula, program components, and policy and procedural development.
Ensure policies, procedures, and agency standards are being met.
Other duties as assigned by the Director of Clinical and Community Services.
Schedule all employees of the assigned programs for coverage for the respite and supported independent living programs. Manage and update the schedules as required including approving paid time off (PTO) requests and addressing staffing requirements and the complications that arise.
Responsible for the oversight and appropriate use of all agency resources assigned to the programs.
Prepare and reconcile the program’s monthly operating budget, with specific responsibilities for the monthly working fund projections as applicable.
Provide input into the program’s annual strategic plan and capital plan.
Account for the successful implementation of the operating plans within the assigned program.
In collaboration with facilities, coordinate to ensure care and maintenance of the respite and supported living homes and assigned assets including building(s), vehicles(s), furnishings, and equipment.
Maintain, promote, and reinforce safe work habits, practices, and procedures.
Adhere to written or verbal agency and government regulations, policies, practices, and instructions.
Include health and safety in departmental plans with measurable goals and objectives.
Ensure employees are working in compliance with established safe work practices.