Manager of Case Management Operations
About The Position
Are you passionate about empowering individuals with disabilities and leading high-performing teams that make a real difference? SOAR365 is seeking a dynamic and compassionate Manager of Case Management Operations to oversee and elevate our case management services. As the Manager of Case Management Operations, you'll lead two impactful teams serving distinct populations, individuals with Developmental Disabilities who participate in Day Support and Respite Services and employees with disabilities, including developmental, cognitive, and physical disabilities. You'll provide strategic direction, ensure compliance with regulatory standards, and foster partnerships that support our mission of serving others. Key Responsibilities: This leadership role drives high-quality, person-centered services by guiding and supporting teams of Case Managers and Intake Coordinators across multiple programs. The position oversees comprehensive assessments, individualized planning, and coordinated care for participants in Day Support, Respite, and Summer Camp programs, as well as ongoing supports for employees with disabilities through person-centered planning, job coaching, and life navigation services. Success in this role includes building strong internal partnerships, educating stakeholders on best practices for supporting individuals with disabilities, and cultivating meaningful relationships with community organizations and referral networks. The role ensures compliance with key regulatory and accrediting bodies, monitors performance and caseloads, and fosters a collaborative, solution-focused culture that emphasizes service excellence and positive outcomes.
Requirements
- bachelor's degree in Human Services, Vocational Rehabilitation, or a related field (master's preferred)
- at least five years of experience in rehabilitation services, case management, or a similar setting
- five or more years of supervisory experience
- strong knowledge of disability services, Medicaid Waiver, and AbilityOne regulations
- exceptional leadership, communication, and organizational skills
- ability to travel between multiple locations
- ability to pass a federal background check and obtain access to military bases
Nice To Haves
- Professional certifications such as ACRE, CESP, QMHP, or QDDP
Responsibilities
- guiding and supporting teams of Case Managers and Intake Coordinators across multiple programs
- overseeing comprehensive assessments, individualized planning, and coordinated care for participants in Day Support, Respite, and Summer Camp programs, as well as ongoing supports for employees with disabilities through person-centered planning, job coaching, and life navigation services
- building strong internal partnerships
- educating stakeholders on best practices for supporting individuals with disabilities
- cultivating meaningful relationships with community organizations and referral networks
- ensuring compliance with key regulatory and accrediting bodies
- monitoring performance and caseloads
- fostering a collaborative, solution-focused culture that emphasizes service excellence and positive outcomes
Benefits
- Merit increases
- Comprehensive health, dental, and vision coverage
- 12 paid holidays
- Sick and vacation leave
- Immediate access to your paycheck through ZayZoon
- Short- and long-term disability benefits
- Flexible spending accounts (FSA)
- 403(b) retirement plan with employer match and immediate vesting
- Life insurance
- Employee development and training programs
- Wellness programs
- Discounted tuition to South University
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What This Job Offers
Job Type
Full-time
Career Level
Manager
