Manager of Business Operations

Joyce Meyer Ministries•Fenton, MO

11h•Hybrid

About The Position

This role supports the mission to Share Christ – Love People by providing operational product support by working internally to help representatives and systems operate in excellence, ensuring consistency in testing, training, support and documentation. We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Requirements

3+ years of work-related experience
Knowledge of the business integrations with Salesforce, NICE cxOne & Aperta, Intelemedia preferred
Knowledge of Visio preferred
Knowledge of Software Development Life Cycle
Ability to think critically and rationalize logically through business issues
Ability to correlate the business problem to the technical solution
Ability to work well both independently and in a team environment
Ability to communicate effectively with all levels of the organization
Ability to multi-task and prioritize work
Ability to learn quickly and adjust to process and software changes
Ability to maintain an eye for detail even in high pressure situations
Excellent organizational and active listening skills

Responsibilities

Oversee and manage the daily workload and workflow of team members
Ensure that performance thresholds are consistently met and operational efficiency is maintained
Address and resolve personnel-related issues, providing constructive feedback on employee check-ins
Collaborate in the development of measurable goals aligned with organizational objectives
Ensure alignment with ministry priorities and operational efficiency by providing strategic recommendations for optimizing business goals and processes to management
Provide clear communications regarding Sprint and Feature details to the Operations Management Team
Product Owner responsibilities with EagleFang and Salesforce Teams
Ensure proactive issue management and resolution, with timely communication to Joyce Meyer Ministries Business Team to maintain operational continuity
Participate in and lead the development of the product roadmap through the portfolio process
Demonstrate an understand the portfolio and how products interact with and influence the solutions being developed
Ensure that all relevant documentation for Business Operations is consistently updated, maintaining accuracy and compliance with organizational standards