Manager of Blood Drive Event Planning

The Blood Connection•Augusta, GA

3d•Onsite

About The Position

Manages the Donor Resources Department, for the assigned division, in order to align production opportunities with need to reach organizational goals and efficiencies. Works with the Account Managers and the Donor Resources Recruiters to supervise the rebooking, planning and logistics of blood drives to facilitate goal-making aligned with inventory and usage projections. Regularly exercises discretion and judgement in performance of duties and evaluates metrics of each reporting staff member and manages appropriately. Will represent TBC as a role model that positively reflects the values, ethics, and culture of the organization. Requires the ability to handle difficult situations and ways to arrive at an agreement amongst diverse groups of stakeholders.

Requirements

Bachelor’s Degree or three plus years of blood banking experience or three plus years of proven outside sales experience in a service relation industry
Outside sales, marketing, or customer service experience required
Valid Driver’s License with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to organize and prioritize workload and meet deadlines
Excellent analytical, organizational, interpersonal, verbal, and written communications skills
Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers

Responsibilities

Maintains awareness of current events and trends in the blood industry
Directs Account Managers and Recruiters for the division in the performance of duties
Works with the Donor Resources Business Development Manager to ensure the blood drive calendar is completed by the set deadline weekly
Works with the Donor Resources Business Development Manager to assign openings in the blood drive calendar to the Account Managers and follows up as needed to ensure a full schedule
Provides motivation and development for subordinates
Develops leaders throughout the organization by being a role model of high leadership behaviors and through the implementation of leadership development opportunities
Has ability to analyze excel reports and interpret data
Reviews the scheduled blood drives in advance to evaluate and maintain efficiencies and accurate goals
Works directly with all departments to achieve efficiency, accuracy, and monthly goal
Tracks the monthly goals and sets expectations for the Account Managers
Monitors each Account Manager for goal-making metrics and assigns their schedule
Manages each Recruiter for goal-making metrics and assigns their schedule
Schedules, interviews, and selects appropriate candidates for department positions with the assistance of the Director of Donor Resources
Works closely with Donor Services to ensure changes are communicated and updated in a timely manner
Recognizes and has the ability/agility to make changes to blood drives when need dictates
Develops an extensive working knowledge of the HemaTerra Technologies product suite
Supports the growth of the company by promoting HemaConnect donor recruitment software through public relations activities, onsite coordinator training, presentations, and hands-on relationships
Implements strategies to facilitate staff to retain and manage sponsor organizations
Creates new and imaginative approaches for developing successful recruitment and operational strategies
Shows a willingness to question traditional assumptions and modes of operation
Performs blood drive on-site visits
Routinely calls or visits blood drive coordinators to assess Account Managers performance
Performs quality checks to ensure that all essential information in HemaCollect is correct and timely
Assists Account Managers with rebooking and retaining blood drives on the calendar
Assists with customer service follow up with blood drive coordinators
Other duties as assigned or required