Manager of Benefits

PSA Airlines•Charlotte, NC

40d•Onsite

About The Position

The Manager of Benefits Administration is responsible for overseeing the company's benefits programs, including health, dental, vision, life insurance, retirement plans, and wellness initiatives. Drives strategic leadership and hands-on operational execution, ensuring compliance with federal, state, and local regulations while supporting employee engagement, retention, and well-being. Partners with internal and external stakeholders, manages vendor relationships, leads open enrollment, and serves as a key advisor to employees and leadership. Oversees payroll-related benefits functions, auditing, reporting, and system optimization.

Requirements

High school diploma or equivalent.
Extensive experience in leading benefits administration.
Strong knowledge of employee benefits and related legislation.
Experience with benefits-related payroll functions and HRIS systems (e.g., Workday).
Proven analytical and critical thinking abilities, including audit and reporting skills.
Proficiency in Microsoft Excel (e.g., pivot tables, conditional formulas).
Excellent communication and interpersonal skills to handle employee inquiries and collaborate across departments.
Ability to work independently, manage multiple priorities, and meet deadlines.
Ability to speak/read/write in English.
If hired, must be able to demonstrate that you are authorized to work in the U.S.

Nice To Haves

Bachelor's degree.
PHR, SHRM-CP, or CEBS certification.

Responsibilities

Develop and execute a competitive, cost-effective benefit program strategy
Administer group health and welfare plans, including eligibility audits, carrier invoice approvals, and claims resolution.
Direct 401(k) plan with Fiduciary committee: manage enrollments, hardship withdrawals, contributions, plan documents, and compliance filings.
Coordinate annual benefits plan renewal and open enrollment in collaboration with brokers and Senior Leadership.
Recommend enhancements to benefits offerings based on market trends and evolving employee needs.
Drive communication and education initiatives for all employees regarding benefits.
Serve as a point of contact for employee benefits-related inquiries and provide timely support.
Develop written materials for open enrollment, company website, and benefits communications.
Ensure benefits programs comply with federal, state, and local regulations (e.g., DOL, ERISA).
Prepare and analyze reports for Finance and Senior Leadership.
Work in partnership with auditors and recordkeepers for discrimination testing and 5500 filings
Partner with Payroll to ensure accurate processing of benefits deductions, while conducting regular audits of benefits data to maintain accuracy and completeness
Partner with HRIS team to manage and optimize benefits functionality within Workday including troubleshooting and enhancements.
Partner with benefit broker for selection, negotiation, and ongoing management of relationships with benefits vendors and insurance carriers to ensure service quality and cost effectiveness.
Follow up on claims and policy concerns, recommending plan adjustments or overrides when appropriate.
Manage the work of the Benefits Specialist and Benefits Coordinators.
Oversee the company's Security and Safety Management System (SMS), including Safety Risk Management and Safety Assurance outputs.
Perform other duties as assigned.

Benefits

Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional