Manager of Analytics, Consumer Services

Western Union•Atlanta, GA

9d•$100,000 - $130,000•Hybrid

About The Position

Manager of Analytics, Consumer Services – Denver, CO or Atlanta, GA Are you ready to manage a team of data analysts and support the Consumer Services group? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Manager of Analytics! Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position. Western Union powers your pursuit. In this role, you will develop, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks. Identify trends and opportunities for growth through analysis of complex datasets. Refine existing data sets and optimize existing reporting & dashboards for improved business insights to drive improved decision-making. We make financial services accessible to humans everywhere. Join us for what’s next. Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Requirements

3+ years of data analytics and reporting experience.
1+ years in a lead or manager role.
Bachelor’s in data analytics or similar field; MBA or Master’s degree is a plus.
Advanced SQL Python or R, PowerBI or Tableau, Basic Snowflake knowledge.
Ability to synthesize complex data sets.
Ability to communicate complex topics in a simple way.

Responsibilities

Create best-practice reports, dashboards and presentations based on data mining, analysis, and visualization
Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data
Work directly with functional areas to gather requirements, provide status updates, and build relationships
Manage and develop a small team of data analysts.
Developing and optimizing data analytics around U.S. Consumer Services performance including customer acquisition, engagement and usage with variations on retail and digital trends.
Active product statistic creation and dashboarding.
Performance dashboard creation and optimization for all products across U.S. Consumer Services. Primarily focused on key revenue and engagement drivers.
GTM Analytics - Promotional data analytics, SMS penetration analytics, paid search analytics and compilation of results into business insights for decision making.
Web usage and failure point utilizing Adobe Analytics with new dashboards and insights to allow us to modify digital experience flows and customer call-to-actions.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).
Paid Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Student Loan Repayment (below manager level only)
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K Plan