Manager of Operational Analytics

Gas South•Gainesville, FL

About The Position

A successful candidate for this role is proactive and goal-oriented, a strategic thinker, and always looking to find the best possible solutions for the business and our customers. You are confident in your abilities and decisions and are willing and able to take a stand when necessary. You value diversity and build / maintain relationships based on honesty and trust. You have well-developed communication (written and verbal) and interpersonal skills, and possess the ability to communicate effectively with colleagues, stakeholders, and partners at all levels. As a leader, you motivate and inspire leaders of key business areas to succeed as a team. You have a strong interest in growing and developing people, and you take an active part in enhancing the team’s effectiveness, supporting colleagues, and ensuring an open and inclusive environment. You have a track record of setting a vision and achieving that vision through teams. Additional Responsibilities Operations Analytical Support & Reporting Provide thought leadership and ownership on process and system optimization throughout the Gas South operations by leading a team that performs analysis and business intelligence reporting capturing operations performance and recommendations that drive improvements. Leverage data and insights to identify and prioritize areas of opportunity where changes to systems, processes and/or business rules would improve operational efficiency and/or the customer or employee experience. Work with operations and customer care leadership to develop and implement analytics and reporting to support the strategic direction and goals of the COO organization. Lead and manage analyst team to define and track project-specific timelines, milestones, and KPIs, and ensure that project execution remains on track. Ensure all enhancements can be tracked and monitored, and report performance of KPIs on an ongoing basis. Manage and train the position’s direct reports. Act as liaison between business, partners and technology teams to ensure that all deliverables are being met. Team Leadership Provide vision, leadership, planning, and management to a team of analysts, running an effective and efficient team that delivers exceptional service. Lead the development of strategic plans to ensure we have a path for continuous improvement resulting in reporting, process mapping, forecasting and model development. Promote proactive approaches to solving business needs and problems. Develop and manage a strong team through the hiring of diverse and skilled talent, strong performance management and personnel development, and clear goal setting and results tracking. Set performance standards and hold team members and vendors accountable.

Requirements

Bachelor’s degree in business administration, engineering, math or other related field (required), advanced degree preferred.
Experience leading projects and managing or coaching others.
Experience performing & leading analytical work/projects, business intelligence reporting and/or operations optimization & process improvement.

Nice To Haves

Strong team player, with excellent interpersonal skills and ability to influence, collaborate, and communicate with partners, stakeholders, and Leadership.
Strong analytical and problem-solving skills.
Innovative thinker with the ability to challenge the status quo and offer creative solutions to solve problems.
Comfortable operating in rapidly evolving, often ambiguous and complex environment.

Responsibilities

Provide thought leadership and ownership on process and system optimization throughout the Gas South operations by leading a team that performs analysis and business intelligence reporting capturing operations performance and recommendations that drive improvements.
Leverage data and insights to identify and prioritize areas of opportunity where changes to systems, processes and/or business rules would improve operational efficiency and/or the customer or employee experience.
Work with operations and customer care leadership to develop and implement analytics and reporting to support the strategic direction and goals of the COO organization.
Lead and manage analyst team to define and track project-specific timelines, milestones, and KPIs, and ensure that project execution remains on track. Ensure all enhancements can be tracked and monitored, and report performance of KPIs on an ongoing basis.
Manage and train the position’s direct reports.
Act as liaison between business, partners and technology teams to ensure that all deliverables are being met.
Provide vision, leadership, planning, and management to a team of analysts, running an effective and efficient team that delivers exceptional service.
Lead the development of strategic plans to ensure we have a path for continuous improvement resulting in reporting, process mapping, forecasting and model development.
Promote proactive approaches to solving business needs and problems.
Develop and manage a strong team through the hiring of diverse and skilled talent, strong performance management and personnel development, and clear goal setting and results tracking.
Set performance standards and hold team members and vendors accountable.