Manager of Consumer Sales

Indianapolis Colts•Indianapolis, IN

About The Position

The Indianapolis Colts are seeking a Manager of Consumer Sales who will be responsible for recruiting, hiring, training, and developing a Consumer Sales Team to achieve revenue goals while building a strong sales & service culture. This role collaborates with leadership to oversee day-to-day sales operations, performance management, and professional development, ensuring the team consistently delivers exceptional customer experience and meets organizational objectives.

Requirements

Minimum of three (3) years of experience in ticket sales with collegiate and/or professional sports team
Background in high-volume outbound sales environments
Superior communication skills, collaborative with strong leadership and interpersonal skills
Strong understanding of CRM systems
Results oriented leader with proven ability to motivate people and maximize revenue
Proven track record in ticket sales
Willingness and ability to work long hours, including holidays and weekends as required

Responsibilities

Recruit, hire, train, and develop Consumer Sales Representatives
Set clear expectations and performance standards for activity, productivity, revenue & service
Conduct regular one-on-ones, call coaching sessions, and performance reviews and follow up with appropriate feedback and direction for development
Foster a positive, inclusive, and competitive sales & service culture focused on growth and accountability
Establish and manage individual and team sales & service goals
Monitor daily activity metrics (calls, emails, appointments) and conversion rates
Collaborate with leadership on sales initiatives, promotions, contests, and campaigns
Lead regular staff meetings and facilitate discussion and sharing of ideas related to growing revenue and professional development of the team
Collaboration with other leaders to develop call campaigns, and opportunities for new sales
Oversee Pipeline Management, CRM usage, and sales reporting
Ensure consistent execution of sales processes and best practices
Develop and implement weekly training programs focused on consultative selling and objection handling
Maintain strong cross-departmental communication
Assist with Ticket Sales events, programs and initiatives