Manager, Nursing Services

HealthPoint Careers • Renton, WA

4d • Hybrid

About The Position

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what your health is, because everyone deserves great care. The Manager, Nursing Services is responsible for providing programmatic and clinical leadership, to a team of nurses serving diverse patient populations with complex medical needs. This role ensures the delivery of high-quality, patient-centered care across clinic sites and community-based settings, encompassing both direct clinical care and care management services. The Manager is responsible for monitoring and evaluating team, program and contract performance across key domains, including quality of care, regulatory compliance, financial indicators, and sustainability metrics. Through collaboration with their direct supervisor and matrixed accountability to operations leadership, the Manager analyzes performance trends and implements data-driven adjustments to programs, services and staffing to optimize outcomes, efficiency, and long-term sustainability. The Manager initiates, provides oversight and implements continuous development and improvements to workflows, programs and systems in partnership with other care programs, Clinical, and Operational Leaders at HealthPoint.

Requirements

• Bachelor's degree in nursing from a four-year college or university and a minimum of seven (7) years related experience in a clinic or hospital setting including working with vulnerable populations, behavioral health or community health.
• Of this experience, at least one (1) year must be care management or care coordination, and at least two (2) years must be in a supervisory role, or an equivalent combination of education and experience required.
• Ability to read, analyze, and interpret common industry related journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write reports and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, clients, external groups, and/or boards of directors.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Work situations are vaguely defined, often unprecedented, and unique in character. Problems are very complex, abstract, conceptual, and long-term in nature. There is a continual requirement for strategic, innovative thought, and synthesis of information as it pertains to work situations.
• Possesses basic operating knowledge of computers. Intermediate level of Word, Excel, Outlook and Electronic Health Record (EHR) required.
• Willing to learn any other electronic platforms as needed.
• Requires a Washington State Registered Nurse license that is active and in good standing and must be continually maintained.
• Valid Washington State Driver’s License with an acceptable driving record determined by HealthPoint’s insurance carrier.
• This position requires the delivery of services and support in a variety of settings including clinics, administrative offices, community environments, and patient homes. Reliable transportation and willingness to travel to various locations required.
• Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series.
• All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer .
• Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required.
• Hepatitis B. is required for clinical employees with potential exposure to blood/blood products.
• All immunizations are a condition of employment.
• Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Nice To Haves

• Master's degree in nursing is preferred.
• Experience in community health or primary care, relevant certification and/or bilingual language proficiency are strongly preferred.
• Epic experience preferred.

Responsibilities

• In collaboration with direct supervisor, and Senior Leaders of Clinical and Operations, defines and advances the strategic direction for Clinical & Nursing services. This includes scope, programs, care delivery models and staffing.
• Implements and maintains a comprehensive nursing and care management model focused on whole-person care within an integrated primary care team.
• Accountable for the development and maintenance of nursing content including associated nursing practice compliance, evidence-based nursing standards, nurse care management practices, workflows, protocols, procedures, patient safety guidelines, scope of practice, and other quality-related and regulatory considerations.
• In close collaboration with direct supervisors, Clinical and Operational leaders, advances the care model, interdisciplinary team integration and high-quality patient care.
• Supports nurse supervisors to manage daily operations, including appropriate staffing levels and patient care.
• Develop and maintain learning and training programs and support for nurses including professional development, onboarding, orientation and specific skill development or reinforcement needs for the nursing team.
• Provide clinical oversight and evaluation of various screening tools and nursing interventions such as: Social Drivers of Health screening, KATZ, GAD7, PHQ9, motivational interviewing, care management assessments, and safety planning with patients.
• Supplements the learning and expertise of all direct reports including staff and leadership within discipline and implementing changes when indicated. Provides learnings and facilitates external learnings as needed.
• Collaborate with clinic Nurse Supervisors to deliver successful hiring, performance management, talent development, employee relations, recognition and training of diverse staff by providing effective leadership.
• Ensure stability and reliability of nursing teams across HealthPoint, including maintaining required licensure, learnings and effective recruitment and retention strategies.
• Provide direct supervision of the functions above for Care Support and Community nurses.
• Provide clinical input and/or oversight as appropriate for practices or workflows such as point of care testing, labs, infection control, standing orders, quality improvement initiatives, and standard work.
• Collaborate with Director of Operations Programs and Patient Experience to align MA/DA SME practices and onboarding for these practices and workflows.
• Continuously evaluate and assess nursing program strengths and opportunities.
• Provide recommendations and solutions to complex programmatic, contractual, and funding stewardship situations in collaboration with Supervisor and Senior Directors of Clinical and Operations.
• Identify barriers and potential solutions to program and staff development across sites.
• Advocate for programmatic and team integration and sustainability, including effective recruitment and retention strategies, as well as opportunities for standardization and collaboration.
• Articulate and integrate the Nursing roles into the care team to provide clinical insights and direction from a nursing perspective at multiple levels of the organization.
• Partner with internal departments to streamline and optimize internal processes to continually improve workflows, system functionality, personnel oversight strategies, electronic resources, communication, and administrative functions.
• Build and strengthen community partnerships to advance health equity, reduce barriers to care and/or enhance access and services for patients receiving nursing services, acting as liaison and ambassador for nursing or HealthPoint as needed.
• Continuously align work priorities with organizational goals, adjusting strategies and programs accordingly.
• Adeptly navigate sensitive conversations with staff and teams including development planning, coaching, work performance and productivity using emotional intelligence that nurtures self awareness and growth in team members.
• Ensure effective communication between staff, care team members, coworkers, patients, and support systems.
• Collect, analyze, and present clinical, operational and/or financial data regarding the performance of designated Nursing teams or programs to inform and expand services as needed.
• Generate and maintain regular reports and utilize electronic resources to meet program, budget, and contractual requirements.
• Present data and information to internal or external groups as needed.
• Nurture a positive work environment centered on HealthPoint Competencies that fosters growth, development, and sustainability of talented diverse staff and collaborative relationships with fellow HealthPoint leaders.
• Provide coaching and guidance to uphold professional relationships and appropriate boundaries as staff support patients, families or caregivers with empathy, compassion and cultural congruence ensuring respect for confidentiality, privacy, and mandated reporting.
• Provide effective public speaking, group presentations, and/or team facilitation as needed.
• Conduct department operations using HealthPoint’s process improvement methodologies to identify waste, determine system improvements, and implement changes through a structured process.
• Maintaining good attendance, punctuality, and work full scheduled shift is a condition of employment.
• Demonstrate HealthPoint competencies, maintaining respectful, professional, and appropriate behavior that fosters growth and supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility, and respect into appropriate programs and services.
• This position has supervisory responsibilities. Direct supervision for Care Support and Community Nurses. Matrix Supervisory relationship with Operations leaders that have nursing staff, Matrix input to clinical support SMEs under the Director of Patient Experience and Operations Programs. Other duties as assigned by supervisor.

Benefits

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited employees. During 0 - .99 years of service, PTO accrual is 5.23 hours per pay period.
• Extended Illness Time Away of 40 hours
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager