Manager, Nursing Crisis Services
About The Position
Leads nursing and medical operations in crisis stabilization and emergency psychiatric settings, ensuring delivery of safe, high-quality, trauma-informed care. Oversees nursing personnel, medication administration, infection control, and emergency protocols. The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury.
Requirements
- Florida Nurse Practice Act (Chapter 464)
- AHCA regulations
- Facility licensure requirements
- DCF standards
- AHCA standards
- Accrediting body standards
- Required billing and coding practices
- CPT/HCPCS codes
- Service modifiers
- Payer policies
- EMR system expertise
Nice To Haves
- Trauma-informed care
- Experience in crisis stabilization and emergency psychiatric settings
Responsibilities
- Supervise and evaluate RNs, LPNs, and APRNs providing crisis stabilization and medical support staff.
- Ensure compliance with the Florida Nurse Practice Act (Chapter 464), AHCA regulations, and facility licensure requirements.
- Ensure all clinical documentation is completed accurately and on time, meets DCF, AHCA, and accrediting body standards, and adheres to required billing and coding practices.
- Partner with revenue cycle and finance teams to ensure proper use of CPT/HCPCS codes, service modifiers, and payer policies; participate in budget discussions.
- Oversee medication administration, medical screening, and emergent response protocols.
- Manage infection prevention, restraint/seclusion documentation, competency evaluations, and continuing education.
- Participate in quality monitoring, incident review, and corrective action plans.
- Collaborate with psychiatry and clinical leadership on service delivery and staffing needs.
- Collaborate with internal and external partners (law enforcement, hospitals, community agencies) to strengthen crisis response networks.
- Develop subject-matter expertise in the center’s EMR system and oversee its effective use within the nursing and medical services team.
- Serve as a knowledgeable resource able to cross-cover responsibilities of other department managers during absences or peak operational periods.
- May include evening, weekend, or on-call rotation coverage due to the nature of crisis work.
Benefits
- Equal Employment Opportunity
- Drug-Free Workplace
- E-Verify participating employer
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
