Manager - Nurse

Community Blood Center Of Greater Kansas City•Kansas City, MO

About The Position

This position is responsible for overseeing the daily clinical activities of the therapeutic apheresis department. The role involves managing, training, mentoring, and developing staff, ensuring adherence to SOPs, regulations, guidelines, practices, and policies. The Manager - Nurse maintains quality patient care, implements process improvement plans, and provides excellent customer service. They also assist in achieving the department's financial objectives through budget preparation and cost analysis, and work in conjunction with medical staff to review patient treatments and recommended plans. Communication with referring physicians and hospitals is key, acting as a professional resource. The role may also involve performing cell collection procedures, managing studies, developing and implementing quality improvement programs, risk management activities, and staff training plans. Additionally, the position assists marketing in establishing procedural rates and defining project margins, and exemplifies the Customer Service Mission and Core Values of Community Blood Center (CBC). Other functions include participating in meetings and committees, making recommendations for process improvements, and working on special projects as assigned.

Requirements

Bachelor's Degree in Nursing
Five years of experience in nursing
At least three years in a critical care capacity
Supervisory/managerial experience
Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.
Current RN licenses in Missouri and Kansas or ability to obtain license in a state in which not currently licensed within one year of hire.
Knowledge of a variety of software applications (Microsoft Office Suite).
Ability to interpret and analyze medical information accurately.
Ability to teach and mentor.
Ability to maintain accurate paper and electronic records.
Ability to travel and to work evenings/weekends as necessary.
Strong management, leadership, and supervisory skills.
Strong attention to detail in all work processes.
Demonstrated ability to build partnerships locally and nationally.
Ability to work independently with minimal supervision.
Ability to effectively solicit, cultivate, and build relationships with constituents and organizations.
High level of interpersonal skills to handle a variety of complex issues and situations.
Demonstrated poise, tact, and diplomacy in dealing with a variety of staff up to and including executive leadership.
Strong ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.
Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
Ability to work in a strong team environment.
Ability to plan and organize job tasks or resources in an efficient manner.
Ability to be responsive and available to management in order to address issues and concerns as they arise.
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.

Responsibilities

Overseeing the daily clinical activities of the therapeutic apheresis department.
Managing, training, mentoring, and developing assigned staff.
Ensuring adherence to SOPs, regulations, guidelines, practices, and policies.
Maintaining quality patient care, process improvement plans, and excellent customer service.
Assisting to achieve the financial objective of the department through annual budget and cost analysis preparation.
Working in conjunction with medical staff to review all patient treatments and recommended treatment plans.
Communicating with referring physicians and hospitals and acting as a professional resource.
Assisting the medical staff with operations planning and problem resolution to achieve program goals.
Performing cell collection procedures as needed and assisting in managing of studies.
Developing and implementing a continuous quality improvement program and risk management activities.
Developing and implementing a staff training plan to ensure staff comprehension of all apheresis procedures, possible procedure related complications, new directives, and regulatory guidelines.
Assisting marketing in establishing procedural rates for new and existing customers and defining project margins.
Exemplifying CBC's Customer Service Mission and Core Values.
Participating in meetings and committees as needed.
Making recommendations for improvements of business unit's processes and practices.
Working on special projects as assigned.
Performing any related duties as assigned.