Manager, NRCS and Applications - Live Production Engineering

Warner Bros. Discovery•Atlanta, GA

16d

About The Position

As the Manager, NRCS and Applications, you will lead the Center of Excellence (CoE) for Warner Bros. Discovery, overseeing a specialized group responsible for live production engineering technologies that support storytellers and journalists around the globe. While the CoE is centered in North America, its responsibilities extend worldwide, ensuring consistent, high-quality support for WBD’s global content creation teams. This role blends systems engineering, information technology, newsroom systems, automation, cloud based workflows, and emerging AI driven capabilities. You will guide the CoE in supporting NRCS platforms such as iNews and internally developed newsroom tools, production control room automation systems, prompters, voice activation, and rundown marking technologies. You will also oversee support for internally developed applications, providing structured feedback to development teams to shape sprints, deliverables, and long-term product direction. A key part of this role includes applying generative AI and vibe coding to enhance production workflows, accelerate problem solving, and drive innovation. Familiarity with cloud technologies and Linux environments will further strengthen your ability to support and evolve WBD’s production ecosystem. Your responsibilities extend into system administration, data solutions, server management, and mass workstation imaging, all while ensuring strong information security and system hardening practices. You will lead, mentor, and develop a cross functional technical team within the CoE, fostering trust, accountability, and a customer service centric culture. You will collaborate closely with operational partners, developers, systems architects, business analysts, and vendors to deliver secure, resilient, and innovative solutions. A strong understanding of ITIL service models, CI/CD practices, and enterprise IT frameworks is essential, as is the ability to translate business needs into functional technical solutions. You will also contribute to capital planning, operating budget management, and long term technology strategy, ensuring alignment with WBD’s broader business objectives across regions.

Requirements

Proven leadership experience
Strong communication skills
A four-year engineering degree (or equivalent work experience in live production support with 5+ years of experience in a media environment.
Knowledge and troubleshooting skills in live production.
Understanding of News workflows and NRCS (Newsroom Computer Systems), control room automation solutions, code development and deployment.
Ability to convey complex information clearly and effectively and excels in both written and verbal communication.
Familiarity with cloud technologies
Comfort with Linux environments
Strong understanding of ITIL service models
Strong understanding of CI/CD practices
Strong understanding of enterprise IT frameworks
Experience in systems engineering
Experience in automation technologies
Experience in AI
Experience in vibe coding
Experience in cloud platforms
Experience in Linux
Experience in secure enterprise IT practices

Nice To Haves

Experience in media, news, or sports environments is helpful but not required.

Responsibilities

Leadership of the North America based NRCS & Applications Center of Excellence, with global support responsibilities
Support oversight of NRCS platforms (I-News), newsroom applications, and internally developed tools
Support for production automation systems (Mosart, Overdrive, Avid Command)
Management of prompter, voice activated prompting, and rundown marking technologies
Integration of generative AI to enhance newsroom efficiency, automation, and content workflows
Use of vibe coding to rapidly prototype, troubleshoot, and optimize technical solutions
Application of cloud technologies and comfort with Linux based systems to support modern infrastructure
System administration, imaging, and secure infrastructure management
Collaboration with development teams to guide sprints and deliverables
Adoption of ITIL and CI/CD practices across the CoE
Cross functional leadership and customer focused service delivery
Participation in capital planning and operating budget management
Responsible for long range project planning, budgeting and execution.
Work closely with project managers, stakeholders, and project teammates to prioritize, schedule and deliver exceptional technical solutions, while providing expert guidance to meet challenging deadlines.
Remove obstacles, assist with budgeting, and play a pivotal role as a technical designer, ensuring the team develops innovative solutions that align with project goals.
Provide enhanced oversight and guidance to the day to day operation of the relevant Warner Bros Discovery’s Live Production Centers of Excellence, leading a team of skilled professionals to make informed technical decisions to deliver production requirements and protect our on-air brands.
Evaluate the departmental workflow, identifying opportunities for process improvement and efficiency gains.
Provide expert technical leadership in evaluating, diagnosing, and prioritizing issues across the live production technology ecosystem.
Guide the team through complex troubleshooting, architectural decisions, and root‑cause analysis.
Serve as the primary technical escalation point during major incidents and outages, ensuring rapid, informed decision‑making that protects on‑air reliability.
Oversee documentation standards, training, and knowledge‑sharing practices to strengthen operational readiness and elevate the team’s technical maturity.
Evaluate and prioritize incidents within the ServiceNow platform, using its operational data, trends, and performance metrics to guide technical decision‑making and strengthen team reliability.
Communicate status updates to partners, lead planning for production changes through the Change Advisory Board, and serve as the problem owner for ITIL‑aligned problem management.
Leverage ServiceNow insights to identify recurring issues, drive root‑cause analysis, and implement improvements that enhance system integrity and operational performance.
Responsible for managing key vendor relationships, serving as a liaison for escalations and collaborative product development.
Foster strong partnerships with vendors to shape our technical vision and direction as the business needs.
Proactively engage with vendors to address any issues or escalations, ensuring smooth communication and resolution of challenges.
Work closely with vendors to drive product development initiatives, leveraging their expertise to align with our evolving technical goals.