Manager, New Cities, What Works Cities

Results For America•Columbia, WA

12d•Remote

About The Position

Results for America (RFA) is seeking a dynamic professional with a passion for improving the performance of city government with strong research, analytical, and interpersonal skills to join the WWC City Experience team. The Manager will play a crucial role in guiding a portfolio of cities through the assessment process, evaluating cities’ practices against the What Works Cities Standard and supporting cities’ progress towards achieving Certification. This position will also support the development of WWC content to help cities advance on the Standard of Excellence in consultation with WWC leadership and, where needed, outreach and recruitment efforts (i,e pitching or attending conference) to bring cities into the WWC Initiative and efforts to scale WWC throughout target regions. Travel up to 30-40% annually will be required for city visits and/or attendance at external convenings. This is a full time, exempt position, based in a home office anywhere within the U.S.

Requirements

6 - 8 years of general work experience and college degree (or equivalent practical experience)
Experience working with local governments, a knowledge of their structures and constraints, and a commitment to driving innovation and improvements in the effectiveness of local governments
Experience with customer service and relationship-management
Salesforce, Tableau, Google Suite, MS Office, Asana, Slack, WhatsApp, Ramp; bill.com ; ChatGPT; Gemini; Claude
Demonstrated track record of successful project completion and results from production even in ambiguous environments, taking initiative to solve problems, and cultivating strong, mutually beneficial partnerships
Experience in successfully managing relationships with key internal and external stakeholders
Demonstrated ability to prioritize and complete assigned work and meet individual goals and deadlines
Experienced at setting and successfully managing projects
Strong oral and written communication skills
Communicates and collaborates effectively across multiple teams
Demonstrated ability to manage cross-team/cross-department initiatives
Exhibit a strong work ethic and solid organizational skills, including attention to detail, time management, and multitasking skills
Self-starter with the ability to manage a portfolio of cities and work independently in a fast-paced workplace towards clear goals
An analytical mindset with critical thinking and proactive problem-solving skills

Nice To Haves

Experience working in the nonprofit/philanthropic sector is a plus
Spanish or Portuguese speaking & writing skills valued

Responsibilities

Manage a portfolio of cities through the What Works Cities Certification process, including onboarding, assessment reviews, and ongoing progress tracking toward Certification
Conduct and complete detailed reviews of city assessment submissions, analyzing supporting documentation and benchmarking practices against the What Works Cities Standard
Lead city engagements such as briefing calls and site visits; guiding cities through the assessment and Certification process; debriefing on practices, and co-developing customized action plans
Collaborate with city staff and executives during site visits to identify data-driven impacts and outcomes and contribute to public recognition efforts for Certified cities
Monitor trends and patterns across cities, assess their implications, and use insights to inform and strengthen support across the broader portfolio of cities
Lead a portfolio of new cities through a coaching model designed to support cities with building strong data practices, including on their path towards Certification
Actively engage and connect a portfolio of cities with WWC resource supports
Support the development of content for the WWC Community Forum to help cities advance on the WWC Standard
Routinely connect with an assigned portfolio of cities on status updates
Support a high-quality experience for all cities participating in the Certification program, including proactively engaging with cities and responding in a timely manner to all city inquiries and assessment submissions
Support outreach and recruitment efforts to bring cities into the WWC Initiative, including sending emails and/or conducting information sessions and meetings with city staff
Assist with a diagnostic of cities that are un-networked and research city “readiness factors” to prioritize outreach
Attend conferences to meet with city practitioners and staff to promote the What Works Cities initiative and support recruitment efforts
Manage data and tracking performance of local governments participating in Certification, mainly through Salesforce and the assessment platform
Support the What Works Cities team with administrative work as requested