Manager, New Business Implementation

ADP • Allentown, PA

2d

About The Position

ADP is hiring a Manger, New Business Implementation. The Manager, New Business
Implementation will Executes against the strategy to achieve the core business
results goals as outlined by the Retirement Services Implementation leadership
team. Outline and define key deliverables and measurable success factors and
lead a staff of professionals in achieving the desired results. Accountable for
ensuring the teams staffing requirements, are properly aligned with the sales
volume, which ultimately reflect in the ability to provide service to our
clients. This includes development of associates and aligning our associates, by
skillset, to the complexity and requirements of the client, to ensure a smooth
and successful implementation and client/partner experience. Development and
structuring strong relationships with both internal and external partners are
essential to being successful in this role.

Requirements

• Bachelor's degree or equivalent in education and/or experience
• Minimum of 3-5 years of direct or indirect leadership experience

Nice To Haves

• Bachelor's degree or higher
• Program Management or workflow management experience
• QKA Certification

Responsibilities

• Drive monthly new client implementation starts to align with revenue and unit targets.
• Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall.
• Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall.
• Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified.
• Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals.
• Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients.
• Forecast departmental staffing requirements.
• Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
• Facilitate Associate Engagement Events
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees