Manager - New Accounts/Client Onboarding

City National Bank • New York, NY

13d • Onsite

About The Position

As the New Accounts Manager, you will oversee all phases of the client onboarding process for RBC Rochdale, ensuring a seamless and compliant account setup. You will collaborate with Financial Advisors, Sales, Portfolio Management, and client service teams to onboard client accounts, resolve inquiries, and enhance due diligence. This role reports to upper management on process and procedure improvements, regulatory compliance, and other high level issues.

Requirements

• Bachelor’s degree in Business, Finance, Economics, related field or equivalent experience
• 5+ years of experience in the financial industry.
• 2+ years of supervisory experience.
• 2+ years of proficiency in Microsoft Office (Excel, Word, PowerPoint).

Nice To Haves

• 5–7 years of financial industry experience preferred
• Strong leadership, detail orientation, and organizational skills.
• Proactive, self-motivated mindset with exceptional communication abilities.

Responsibilities

• Lead Two Client Onboarding Teams: Assist clients, Financial Advisors, and investment teams with high-level onboarding and account setup across multiple platforms.
• Conduct Training: Host onboarding meetings to educate new Financial Advisors on firm processes and service offerings.
• Ensure Compliance: Review account setups for adherence to CDD, KYC, BSA, and AML regulations. Analyze audit findings, compile documentation, and coordinate responses.
• Manage Teams: Supervise analysts in performance, training, scheduling, and morale. Address HR issues and foster colleague development.
• Optimize Processes: Evaluate and improve workflows to meet regulatory requirements, streamline operations, and handle increased workload.
• Resolve Escalations: Collaborate with Sales teams to address inquiries, escalations, and account concerns.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager