Manager-Network Services

AT&T•Nashville, TN

23h•Onsite

About The Position

The Manager-Network Services oversees and optimizes the planning, deployment, maintenance, and performance of network infrastructure. The role directs and develops teams to support seamless connectivity, compliance with company and regulatory policies, and efficient operation of services including wireless, wireline, VOIP, video, and data. It oversees daily team operations, task delegation, and resolution of day-to-day issues, and typically leads occupational staff. The manager influences decisions regarding hiring, firing, disciplinary action, and promotions for subordinates. This is a full-time, onsite position performed at the designated work location five days per week. Locations listed are Chattanooga, Collierville, and Nashville, Tennessee. Relocation is not offered. Applicants must not require employer sponsorship now or in the future. The role may contribute to AT&T’s compliance with applicable environmental laws and regulations.

Requirements

At least 3 years of related experience in the area of professional responsibility.

Nice To Haves

Bachelor’s degree (BS/BA) preferred.

Responsibilities

Direct, mentor, and develop managers, technicians, and engineers through huddles, training, coaching, performance evaluations, recruitment, and grievance handling.
Oversee network projects and daily operations, ensuring timely task completion, coordinating with departments, maintaining service levels, and managing costs and workloads.
Ensure adherence to industry standards, regulatory requirements, and company policies.
Monitor performance metrics, increase productivity, manage budgets, and report operational issues to senior management.
Identify and mitigate potential risks; manage escalations for high-severity network issues; resolve complex problems during outages; and handle customer complaints.
Coordinate with cross-functional teams and stakeholders.
Execute market-level plans for service activation and reliability, collaborate on regional and national initiatives, and drive lead generation and product distribution.
Oversee and optimize network infrastructure planning, deployment, maintenance, and performance.

Benefits

Medical, dental, and vision coverage
401(k) plan
Tuition reimbursement program
Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
Paid parental leave
Paid caregiver leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption reimbursement
Short-term and long-term disability benefits
Life and accidental death insurance
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal
Employee Assistance Programs (EAP)
Employee wellness programs
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone