Manager-Network Access C&E

AT&T•Bridgeview, IL

13d•Onsite

About The Position

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

Requirements

Typically, a high school diploma, GED or equivalent related network experience
Typically, at least 3-5 years of network related technical experience.

Nice To Haves

Technical degree preferred.

Responsibilities

Supervision and management of teams of technicians.
Leading regular huddles to discuss and direct assignments.
Overseeing the flow and distribution of inventory and supplies.
Working with dispatch in apportioning work orders amongst crew.
Ensuring allocation of work.
Maintaining technician work schedules.
Attendance management.
Maintaining and reviewing records used to supervise technicians, such as work order close out narratives, key metric reports, and time entries.
Identifying potential issues and missed customer-services opportunities from prior days work.
Providing feedback, training, and coaching to technicians.
Ensuring crews exhibit care and proper handling of hardware.
Tool budgeting.
Evaluating and appraising technician performance.
Recommending promotions for high-performing technicians and discipline for technicians who fail to meet expectations.
Interviewing, and gauging the skill level of, potential hires and transfers.
Handling technician grievances consistent with the collective bargaining agreement at the step one level.
Identifying and removing roadblocks to safe and efficient performance by technicians.
Conducting in-field safety and quality inspections to ensure technicians are performing work properly and safely.
Supervises and manages crews of technicians responsible for day-to-day construction and engineering activities.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.