Manager, National Sample Warehouse

KARL STORZ•Auburn, MA

1d•Hybrid

About The Position

At KARL STORZ, this position is responsible for leading inventory planning and sales support operations for sample products within the National Sample Warehouse (NSW). This role oversees customer service functions tied to the Sample Service Center, including order management, inventory allocation, forecasting, and lifecycle management. The position also plays a key leadership role in driving operational efficiency, compliance, and cross-functional collaboration across Sales, Marketing, Distribution, and Logistics.

Requirements

High school diploma or GED required
3–5 years of relevant experience in inventory planning, materials management, or customer service operations
At least 2 years of experience supervising sales support or operational teams
Strong Microsoft Office skills (Word, Excel, Outlook)
Excellent verbal and written communication skills
Proven leadership ability with experience managing and developing teams
Ability to manage competing priorities in a fast-paced environment

Nice To Haves

5–7 years of relevant experience
Bachelor’s degree (BA/BS)
Experience with SAP
Experience using PowerPoint
Knowledge of accounting principles, material management, and order management systems

Responsibilities

Lead inventory planning and lifecycle management for sample products within the National Sample Warehouse (NSW)
Oversee customer service operations, including order management, inventory allocation, and sample support
Manage purchasing, forecasting, and inventory optimization to meet service levels and minimize excess/obsolete stock
Ensure compliance with company policies, FDA/QSR guidelines, and sample-related billing processes
Partner cross-functionally with Sales, Marketing, Distribution, and Logistics to support business needs
Lead, develop, and manage team performance, including hiring, training, and coaching direct reports
Drive reporting, forecasting, and continuous improvement initiatives across inventory and service operations
Manage departmental budgets and support strategic operational planning