Manager, National Communications Strategy & Planning

Molina Healthcare•United States,

8h•$73,102 - $142,549

About The Position

Leads and manages a team responsible for developing and executing strategic communication plans across the Molina enterprise. Ensures communication strategies align with organizational goals, regulatory requirements, and member engagement priorities. Collaborates cross-functionally to develop data-driven plans, optimize resources, and improve communication effectiveness across Medicaid, Medicare, and commercial lines of business. The role supports enterprise communication strategy in collaboration with senior leadership, serves as the primary communications lead for an assigned region, and turns enterprise objectives into actionable regional plans. It oversees regulatory communications and regional Source of Truth governance, coordinates with health plans and shared services, monitors progress and risks, and applies data, competitive insights, and member feedback to improve communication initiatives. The manager also leads, coaches, and develops team members and promotes accountability, transparency, creativity, and operational excellence.

Requirements

At least 7 years of progressive communications or marketing experience, including health care or managed care experience, or an equivalent combination of relevant education and experience.
At least 1 year of management or leadership experience.
Ability and experience leading communications or marketing strategy and strategic planning initiatives.
Strong understanding of CMS regulations, Medicaid and Medicare communications, and member engagement strategies.
Experience with communication analytics platforms and strategic planning tools.
Strong analytical and strategic thinking skills.
Strong organizational skills and attention to detail.
Project management experience, including managing complex projects in a regulated environment.
Ability to work cross-functionally with internal and external stakeholders in a highly matrixed organization.
Strong verbal and written communication skills.
Proficiency with Microsoft Office and applicable software programs.

Nice To Haves

Project Management Professional (PMP) or Agile certification.
Proficiency with marketing technology platforms or tools such as Salesforce Health Cloud, Adobe Experience Manager, or Tableau.
Experience with multicultural and multilingual communications.
Familiarity with National Committee for Quality Assurance (NCQA) standards and health literacy best practices.
Bilingual capabilities, such as Spanish or Mandarin.

Responsibilities

Support development and execution of enterprise communication strategies aligned with brand standards, business objectives, regulatory requirements, and regional needs.
Serve as the primary communications lead for an assigned region, providing regular updates to health plans and ensuring clear communication throughout material development.
Contribute to communication strategies supporting member engagement, retention, provider relations, and regulatory compliance, translating enterprise objectives into regional plans.
Co-lead monthly health plan calls with Marketing, including scheduling, agenda development, preparation, facilitation, and follow-up.
Lead development of mandated and regulatory communication materials for the region, and communicate, track, and meet milestones and deadlines.
Track progress, identify risks or delays, and communicate mitigation strategies to health plans and internal stakeholders.
Build and maintain cross-functional partnerships with shared services teams, coordinating annual updates, operational changes, and regional requirements.
Represent regional perspectives and recurring themes in enterprise communication planning, campaign roadmaps, and continuous improvement efforts.
Oversee regional Source of Truth governance, ensuring accuracy, completeness, and timely stakeholder input; handle change requests, escalations, and post-deadline updates.
Identify, escalate, and help resolve communication or operational issues with internal and external stakeholders, ensuring timely resolution, follow-up, and documentation.
Use data, competitive insights, and member feedback to inform strategic decisions and regional communications.
Partner with analytics teams to define and monitor KPIs, measure communication effectiveness, and apply insights to future initiatives.
Develop and refine communication frameworks, templates, tools, and best practices based on regional patterns and recurring needs.
Champion innovation and continuous improvement in communication strategy, planning, intake, and execution.
Lead, coach, and develop team members by setting direction, providing guidance and feedback, fostering collaboration, and aligning work with organizational goals.
Foster a high-performing team culture through regular engagement, communication, and performance management.